Governance Analyst

Support risk, compliance, and governance strategies across Product & Claims Divisions, ensuring adherence to policies, procedures, and regulatory changes
- WFH two days per week
- Variety of career development opportunities
- Discounts on insurance products, retail outlets and gyms

**The role**

The Governance Analyst - PRG plays a key role in supporting the 1st line risk and compliance team to deliver the risk management strategy across the Product and Claims Divisions. The role will assist in the coordination of the responses to changes in legislation or regulation. Additionally, the role will assist in overseeing a robust governance framework for key customer and policy/procedure documentation and provide advice for major change initiatives.

The primary responsibility of this role includes governance activities (policies and procedures design, implementation and continuous improvement), monitoring activities (adherence to controls, policies and procedures), monitoring and reporting and management of obligations registers and control mapping for contractual and non-regulatory obligations.

**Positions Accountabilities**
- Ensure policies and procedures are continuously improved, evolving over time with changes to internal and external factors such as regulatory changes, strategic objectives and best practice.
- Maintenance and improvement of policies and procedures framework, and overall documentation framework (i.e. confluence ways of working/structure and standards).
- Assist the wider Product Governance & Risk teams with departmental responsibilities, in particular as the team evolves and develops and overall responsibilities expand.
- Maintain the obligations register and assist with mapping of controls for Product and Claims Divisions contractual and non-regulatory obligations.
- Implement, maintain and improve monitoring activities across Product and Claims Divisions, to ensure controls are operating effectively, procedures are being followed and risks are identified early.
- Help to build a strong risk and data-driven culture.
- Assist with compilation of management reporting packs and Board papers. Ensure that, where possible, the same processes are followed by all product streams, to improve audit capability and easier implementation.
- Develop effective relationships with key internal stakeholders.
- Take all reasonable directions from leaders to comply with the organisation’s workplace health & safety (WHS) protocols. WHS is everyone’s responsibility.

**What experience you’ll bring**
- 3+ years of General Insurance product/portfolio management, underwriting and/or claim experience; experience with Motor, Travel or Domestic property insurance products will be highly regarded.
- Tertiary qualification in a relevant discipline (preferred), e.g. business administration, economics, commerce, risk, governance, etc. and/or professional qualification (e.g. ANZIIF) preferred.
- Experience with compliance and regulatory matters.
- Knowledge and experience with short-tail insurance product(s), underwriting and rating methods, systems and procedures - including drivers and levers of profitable growth.
- Critical thinking skills with the ability to independently solve problems with data.
- Strong relationship and influencing skills, with the ability to communicate with all levels within the organisation across a wide variety of stakeholders.
- Experience in process mapping and process improvements.
- Experience in monitoring or assurance activities is highly regarded.
- Experience with risk management/compliance obligations systems is highly regarded.
- Compliance and/or Risk qualifications highly regarded.

**Our Perks**

**Location** - Toowong

Close to a variety of public transport and easy parking options, the Toowong office has excellent end of trip facilities (including secure bike storage and showers), outdoor spaces and plenty of modern collaborative areas to work and connect with colleagues.

Conveniently based at Toowong Village tower with views of the mountains and the Brisbane River, our location is only 4 km from the city and provides access to retail, restaurants and other amenities.

**The benefits of working at A&G**
- **Be rewarded** - we recognise high performance and reward our people for their hard work through bonuses and other perks.
- **Work flexibility -** with options to work from home two days per week.
- **Options for leave** - life happens, so we’ve got volunteer days, an additional paid ‘ME’ day, paid parental leave and the opportunity to purchase additional leave to cover all of the big stuff.
- **Grow with us** - we’ve got learning and professional development opportunities to suit everyone.
- **Give back**:

- our A&G Difference program gives you the power to change our community for the better through volunteering, fundraising and donation opportunities for causes that you’re passionate about.
- **Take care of yourself** - your wellbeing is important to us and our health