Customer Support Centre Co-worker

2 days ago

Slacks Creek, Australia IKEA Full time

Who you are

IKEA believes in equal pay for work of equal value. This roles gives you the opportunity to have more flexible work environment with working from home an option for some shifts per fortnight. The remainder of your shifts would require you to work from our office at IKEA Logan store. You will need to ensure that you have a fast and reliable wired internet connection to be considered for this role. And a safe and ergonomic workspace free from disruption.

Do you have a passion for customer service and enjoy working in a fast-paced environment?

To succeed in this role you will need to be;
- Passionate about securing the best customer experience possible
- Curious with strong problem solving skills to help create innovative solutions for our customers
- Able to demonstrate excellent written and verbal communication skills showcasing a polite and friendly manner
- A team player with a ‘Togetherness’ mindset but also be also to work independently and find solutions
- Able to remain calm and empathetic when faced with stressful situations
- Comfortable in using computers and IT systems or be open to learn and try new things
- Available to work a range of shifts, including morning & evening as well as every second weekend (both Saturday & Sunday).

**Responsibilities**:
As a Customer Support Centre Co-worker, your responsibilities will include, but not be limited to:

- Finding solutions to our customer issues, ensuring we achieve our first call resolution goal
- Answer all customer enquires through our different communication channels within the set timeframes
- Investigating complex cases, liaising with IKEA service provider and assessing quality & warrant related issues
- Supporting our customer’s shopping journey by providing them the ability to shop remotely with us.

Together as a team

This varied role will see you attending to general customer queries over the phone, which can be both simple and challenging. You will be processing orders and resolving customer enquiries and complaints.

By building trusting relationships with customers you will educate customers on our home furnishing solutions.

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