Client Intake Officer

One of AFR Boss Best Places to Work in 2024 - Part time role, supportive, client-focused team, make a real impact everyday. - Exciting Reward and Recognition Programs **Join one of AFR Boss Best Places to Work in 2024 as a Client Intake Officer in Mooloolaba** **ABOUT US** At Prestige Inhome Care, we're not just a care provider; we're a family dedicated to making lives better by keeping people in the comfort of their homes for the past 20 years. **ABOUT THE ROLE**: As a Client Intake Officer with Prestige Inhome Care, you’ll be the face of our organisation, helping new clients seamlessly transition into services that enhance their well-being. This part time role will be reporting to the Sales Manager, you'll handle new Client Sign Ups, conduct client assessments, and develop individualised care plans that align with each client's needs. **Key responsibilities**: - **New Client Sign Ups** - Represent Prestige at face to face or telehealth meetings with new Home Care Package and Private Paying clients, complete sign-ups, and ensure a smooth and supportive onboarding experience. - **Client Nurture**- Nurture clients who have not signed up to Prestige for services, maintaining regular contact with the end goal of signing the client with Prestige - **Care Planning** - Conduct detailed client assessments, individualised care plans for Private Clients. - **Compliance & Quality** - Ensure all documentation including service agreement is completed and all client files meet our high standards, keeping up to date with industry standards and internal policies. - **Team Collaboration** - Work closely with Prestige Internal Teams and external clinical teams, clients, and health professionals to coordinate care services. **ABOUT YOU** - Background in intake, case management, or a client-facing healthcare role. - Strong interpersonal skills, empathy, and ability to build rapport with clients and stakeholders. - Ability to work autonomously and maintain confidentiality. - Reliable vehicle and drivers license. - Willingness to travel around the Sunshine Coast & Brisbane with flexibility to respond to client needs on short notice. - A tertiary qualification in health and/or social work is preferred. **WHAT’S IN IT FOR YOU?** We are thrilled that Prestige Inhome Care has been recognised as one of the AFR BOSS Best Places to Work in 2024 This acknowledges our commitment to fostering a workplace where everyone feels supported and empowered. From our dedicated carers to our passionate office staff, every team member plays an important role in delivering exceptional care and support to our clients and their families. This recognition from AFR reaffirms our belief that when employees feel valued and respected, they can truly thrive personally and professionally. There are many other benefits of working at Prestige, including" - **Your Birthday Off**: Take your birthday off each year because it should be celebrated. - **A Warm Welcome** Experience a tailored onboarding with Personalised Induction Plans. - **Grow and Learn**: Professional development is in your hands with the Prestige Training Hub and 5 days of paid study leave. Participate in regular development programs such as the Prestige Mentoring Program, the 6-month Team Leader Program, and Lunch and Learn sessions. Senior leaders can look forward to our Annual Leadership Retreat. - **Give Back**: Access One paid Volunteer Day to make a meaningful impact in your community. - **Celebrate**: Join our Monthly Birthday Celebrations, Wellness Initiatives, mid-year Awards night, Christmas Parties, Guest Speakers, Team Building Exercises, and more. - **Support When You Need It**: Access our Employee Assistance Program (EAP) for confidential counselling and support. **APPLY NOW** Don't miss this opportunity **We are committed to respond to every applicant