Support Officer

2 weeks ago

Regency Park, Australia SA Government -TAFE SA Full time

**TAFE SA**
**Job reference**: 616625
**Location**: 5010 - REGENCY PARK
**Job status**: Ongoing
**Eligibility**: Open to Everyone
- **TAFE SA Regency Campus**:

- **ASO2 salary range $57,842 - $62,221 + Super (pro rata)**:

- **More than one position available**:
**2x Full-time ongoing**

**1x Part-time (0.95 FTE) ongoing**

**About TAFE SA**
Awarded the Training Provider of the Year at the 2021 and 2022 SA Training Awards, TAFE SA ensures all South Australian students have access to quality education and skills training across a number of regional and metropolitan locations.

By working with TAFE SA, you’ll have the opportunity to advance your career in a diverse and inclusive organisation, while helping to deliver job-ready skills and meaningful outcomes for students across our state.

**About the role**
As a Support Officer in our Customer Service Contact Centre you will represent TAFE SA, engaging with our customers as the first point of contact, through various communication channels. Your responsibilities will include providing accurate and timely information to support customer enquiries and deliver resolutions.

**About You**

You are passionate about delivering exceptional customer service, and eager to make a difference. You demonstrate excellent verbal and written communication skills, with the ability to deliver high quality support in a busy contact centre environment.

You provide a high level of professional customer interactions to internal and external customers and are able to balance quality and efficiency whilst demonstrating a customer-focussed philosophy.

You embrace giving and receiving feedback to help to improve quality and drive service delivery improvements for our customers.

You enjoy working in a positive environment with a diverse range of passionate and engaging individuals.

If this sounds like you, we would love for you to join us in enhancing the customer experience at TAFE SA.

Please refer to the role description for more information.

**Special Conditions**
- Some out of hours work may be required, and a flexible approach to out of hours is essential including weekends.
- The incumbent may be required to work in different teams as workload demand changes.
- Operational and working hours may be adjusted according to business needs.
- The incumbent may need to travel to an alternative location, when required.
- Some intra/interstate travel and overnight absences may be required
- Eligible to work in Australia

Please refer to the Role Description for all Special Conditions.

**Application Instructions**:
**Inclusion and Flexibility Statement**

TAFE SA offers a range of work options to attract and retain great staff, including part-time. We support employees to manage their work-life balance at all stages of their lives. Applicants are encouraged to discuss the flexible working arrangements for this role.

**Enquiries**
Christine Rounsevell
Team Leader - Student Engagement and Customer Service.
Ph: 08 7210 3473

**Applications close**: 02/09/2024 11:45 PM

**Flexibility Statement**
The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.

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