Customer Service Representative

2 weeks ago


Epping, Australia WD-40 COMPANY Full time

Overview:
We are seeking a motivated Customer Service Representative, with impeccable attention to detail and strong communication skills to support our customers (retailers) and a friendly supply chain team.

The role involves processing sales orders, liaising with logistics providers (product delivery) and answering customer enquiries. As the first point of contact for customers and business partners, this person must be highly motivated and passionate about WD-40 Company and our range of products.

This role is for a motivated self-starter who is driven to make things better and looking to contribute to team objectives as well as strive to achieve their own personal goals.

As an essential contributor to the Australian WD-40 Tribe, we can offer an excellent work/life balance, flexibility to work from home, competitive remuneration program and developmental opportunities within a supportive and relaxed team environment.

**Responsibilities**:

- Processing of sales order and preparation of additional documentation with high attention to detail.
- Review and allocate inventory to customers as required.
- Provide customers with exceptional customer service, up-to-date product information and upsell where applicable.
- Communicate and coordinate with warehouses, carriers, team members and logistics to ensure orders are fulfilled, shipped and delivered on time
- Update and maintain data integrity in our ERP and associated systems.
- Resolution of customer inquiries and delivery issues through investigation and liaison with business partners.
- Investigate and process customer credit requests.
- Maintenance and review of internal and external standard operating. procedures whilst seeking process improvement opportunities.
- Maintenance and filing of all e-files as per operating procedures and best practices.

Qualifications:

- 2+ years experience in a B2B customer service role.
- Data entry or order processing experience.
- Excellent communication skills, both written and verbal.
- Proven track record of outstanding customer service and strong attention to detail.
- Demonstrated ability to learn and follow processes, procedures and learn new systems.
- Knowledge of MS Office suite.
- HSC completion minimum. Additional studies will be taken into consideration.

About Us:
**Our “Why”**

At WD-40 Company, we believe that purpose-driven, passionate people guided by our values create amazing outcomes. Our "why" is refreshingly simple - we exist to create positive lasting memories in everything we do.

**Why You Should Apply**
- Learning-based culture that supports the growth and development of all tribe members
- Strong values aligned culture whose #1 strategic driver is to build a business for the future that we will be proud to hand down to the next generation
- Over 93.3% employee engagement as of January 2022 global employee survey
- A culture where 91% of the tribe report experience a sense of belonging
- Voted Most Democratic Workplace and certified WorldBlu Freedom Centered Workplace

**Do You Align With Our Values?**

Please, only consider employment with WD-40 Company if you feel as strongly about our values as we do: We live, breathe, and play by our values
_every day_.
- Thank you for considering WD-40 Company in your career search_** **#WD40TribalLife #PositiveLastingMemories

At WD-40 Company we foster a culture of inclusion where all individuals are recognized, valued, respected, and experience a sense of belonging. All qualified applicants will receive consideration for employment without regard to individual characteristics that make us unique such as our backgrounds, experiences, qualities, talents, traits, beliefs, and preferences.

We've Got You Covered:
Our competitive and comprehensive benefits package provides you protection, security, and peace of mind. We offer life-enhancing health, wellness, and financial programs, including annual cash incentive rewards, tuition reimbursement, and generous superannuation contributions. In addition, we want you to recharge and take time off, so enjoy short-day Fridays, vacation time, paid holidays, and an additional paid week off between Christmas and the new year to spend with family and friends



  • Epping, Australia WD-40 COMPANY Full time

    Position Overview: We are seeking a motivated Customer Service Representative, with impeccable attention to detail and strong communication skills to support our customers (retailers) and a friendly supply chain team. The role involves processing sales orders, liaising with logistics providers (product delivery) and answering customer enquiries. As the...


  • Epping, Australia WD-40 COMPANY Full time

    Overview: We are seeking a motivated Customer Service Representative, with impeccable attention to detail and strong communication skills to support our customers (retailers) and a friendly supply chain team. The role involves processing sales orders, liaising with logistics providers (product delivery) and answering customer enquiries. As the first point of...


  • Epping, Australia Stratco Full time

    **Stability of over 75 years’ of Australian experience and expertise**: - ** Nurturing work environment to ensure your success | Extended Training Program**: - ** Wellbeing Support I Inclusive Culture I Full Time Opportunity** **Whilst manufacturing is our foundation, our team is our future!** **THE OPPORTUNITY** Through an expansion plan, an exciting...


  • Epping, Australia GPC Asia Pacific Full time

    **Driven by Passion for 100 Years** **Repco** is Australia's leader in Automotive Aftermarket Parts and is one of the most widely recognised brands in the Australian and New Zealand markets. Our brand stands for quality, expertise and knowledge. At Repco, our team members are valued and appreciated. Every day we deliver careers and experiences that are both...


  • Epping, Australia LLS Australia Full time

    **About the Job**: Are you an enthusiastic Retail Professional looking to develop your career? We are looking for retail professionals of all levels of experience to deliver excellent service in stores across NSW! Ensuring that their retail experience runs smoothly; you will be crucial to delivering wonderful service to our customers. This is an ideal role...


  • Epping, Australia Zap Fitness Full time

    **Zap Fitness 24/7**is Australia's fastest-growing, fully-owned 24-hour gym chain with world-class facilities in over 56 points of presence across Victoria, South Australia, and Tasmania! We pride ourselves on making a difference in the lives of our members by helping them stay inspired and motivated to achieve their results. Our people are passionate about...

  • Sales Representative

    2 weeks ago


    Epping, Australia Jedar Stone Solutions Full time

    Jedar Stone Solutions is hiring competent Sales Representatives/Executives/Consultants who can effectively represent the company and its diverse range of products to the market. Our product line includes diamond tools, polishing tools, adhesives, machinery, and accessories tailored for the marble and stone industry. Additionally, you will be primarily...


  • Epping, Australia Tutt Bryant Group Full time

    **Technical Sales Representative** - Multi Franchised Distributor of Earthmoving and Construction Equipment - Full time position based at our branch office in Epping, VIC. Tutt Bryant Equipment is Australia’s leading multi franchised National Distributor of earthmoving, construction equipment and cranes, providing the sales, service, maintenance and parts...


  • Epping, Australia People4U Full time

    Automotive industry - $85,000 to $105,000 OTE - Sales role - Sydney based - selling to mechanics - Good base, fully maintained car, laptop, phone and commission Our client is a successful and growing wholesale automotive parts supply business headquartered in Sydney with offices in Brisbane and Melbourne. They operate in vehicle collision repair, mechanical...


  • Epping, Australia Higeniq Cleaning Services Full time

    **Sales Representative - On Commission Basis Only** We are looking for a passionate Sales Representative, energetic, positive, self-motivated, and driven personnel, to make your mark on business growth of our Company. The main objective is to bring on-board new clients, responds to leads and identify new markets, social media savvy, and reach out to new...