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Customer Service Representative

2 weeks ago

Epping, Australia WD-40 COMPANY Full time

Overview:
We are seeking a motivated Customer Service Representative, with impeccable attention to detail and strong communication skills to support our customers (retailers) and a warm and friendly supply chain team.

The role involves processing sales orders, liaising with logistics providers (product delivery) and answering customer enquiries. As the first point of contact for customers and business partners, this person must be highly motivated and passionate about WD-40 Company and our range of products.

As an essential contributor to the Australian WD-40 Tribe, we can offer an excellent work/life balance, flexibility to work from home, competitive remuneration program and developmental opportunities within a supportive and relaxed team environment.

**Responsibilities**:

- Processing of sales order and preparation of additional documentation with high attention to detail.
- Review and allocate inventory to customers as required.
- Provide customers with exceptional customer service, up-to-date product information and upsell where applicable.
- Communicate and coordinate with warehouses, carriers, team members and logistics to ensure orders are fulfilled, shipped and delivered on time
- Update and maintain data integrity in our ERP and associated systems.
- Resolution of customer inquiries and delivery issues through investigation and liaison with business partners.
- Investigate and process customer credit requests.
- Maintenance and review of internal and external standard operating procedures whilst seeking process improvement opportunities.
- Maintenance and filing of all e-files as per operating procedures and best practices.

Qualifications:

- 2+ years experience in a B2B customer service role.
- Data entry or order processing experience.
- Excellent communication skills, both written and verbal.
- Proven track record of outstanding customer service and strong attention to detail.
- Demonstrated ability to learn and follow processes, procedures and learn new systems.
- Knowledge of MS Office suite.
- HSC completion minimum. Additional studies will be taken into consideration.

About Us:
**Our “Why”**

At WD-40 Company, we believe that purpose-driven, passionate people guided by our values create amazing outcomes. Our "why" is refreshingly simple - we exist to create positive lasting memories in everything we do.

**Why You Should Apply**
- A strong values-aligned organization where contributions are acknowledged and rewarded, and where 91% of our tribe experiences a sense of belonging.
- A learning-based culture where 85% of our tribemates believe they can achieve their career objectives
- Over 91% employee engagement as of the January 2024 global employee survey results.
- 99% of our tribemates report that they “love to tell people that they work for WD-40 Company”

**Do You Align With Our Values?**

Please, only consider employment with WD-40 Company if you feel as strongly about our values as we do: We live, breathe, and play by our values _every day_.
- Thank you for considering WD-40 Company in your career search_** **#PositiveLastingMemories

At WD-40 Company we foster a culture of inclusion where all individuals are recognized, valued, respected, and experience a sense of belonging. All qualified applicants will receive consideration for employment without regard to individual characteristics that make us unique such as our backgrounds, experiences, qualities, talents, traits, beliefs, and preferences.

We've Got You Covered:
Our competitive and comprehensive benefits package provides you protection, security, and peace of mind. We offer life-enhancing health, wellness, and financial programs, including annual cash incentive rewards, tuition reimbursement, and generous superannuation contributions. In addition, we want you to recharge and take time off, so enjoy short-day Fridays, vacation time, paid holidays, and an additional paid week off between Christmas and the new year to spend with family and friends