Radio Operator and Call Taker

EMPLOYMENT TYPE - Ongoing Full time

LOCATION - ACT

AFP BAND & SALARY - Band 03, $67,208.00 - $78,467.00

JOB REFERENCE NUMBER - 10854

This advertisement is to fill current vacancies and create a merit pool for future ongoing or non-ongoing vacancies arising over the next 12 months.

Did you know?

The mission of the Australian Federal Police is to provide dynamic and effective law enforcement to the people of Australia. It provides policing throughout Australia in relation to the prevention and detection of crimes against the Commonwealth, its laws and integrity, and community police services to the Community of the ACT.

Working for the AFP provides you with a diverse and rewarding career. Whether you immerse yourself in a position on the frontline, or provide critical operational or professional support, the work you do makes a big impact to the people of Australia.

We recognise your contribution to our workforce and offer generous remuneration and conditions including:
Six weeks (30 days) of paid annual leave per year + additional paid Christmas stand down
4 extra mandatory leave rest days per year
18 days of paid personal leave per year
Generous superannuation of 15.4%
16 weeks of paid maternity leave (after 12 months of service) + an additional 36 weeks of maternity leave without pay
Generous salaries and incremental salary progression governed by the AFP Enterprise Agreement
Flexible and hybrid working arrangement that provides work/life balance
Access to ongoing training and development to support ambitions

What is the role?

Applications are sought from suitably qualified applicants wishing to be considered for the role of Radio Operator and Call Taker - ACT Policing Communications.

ACT Policing Communications is ACT Policing's 24/7 communications and operations centre providing support to ACT Police Officers and the community, centralising telephone and radio communications and monitoring public safety CCTV systems.

Radio Operator/ Call Takers are responsible for the coordination and management of the ACT Policing response to incidents using the AFP Police Radio Network and the Computer Aided Dispatch (CAD) system. The role also involves the answering, assessment and recording of emergency 000 and non-emergency 131444 calls from the Canberra community to ensure the necessary policing response.

All shortlisted applicants will be required to undergo specific Psychometric testing by an external agency with the costs borne by The AFP. The results of this testing may exclude applicants from this selection process.

A merit pool of suitable applicants will be established as a result of the selection process. The pool will remain valid for a period of 12 months and may be used to fill future vacancies.

You will also be required to contribute to the achievement of outcomes in accordance with the regulatory framework, the AFP Code of Conduct and the AFP Governance Instruments. It is expected that the successful applicant will deliver on the core responsibilities and meet any requirements of the position as outlined below.

What will you do?

The role of a Radio Operator/ Call Taker in ACT Policing Communications is challenging, high-pressure and rewarding. We, like ACT Policing more broadly, work 24 hours a day, 7 days a week, 365 days a year.

Radio Operator/ Call Takers are responsible for coordinating the necessary ACT Policing response to calls for assistance and attendance in accordance with the priority response system. This includes the operation of the AFP's radio communications network and Computer Aided Dispatch (CAD) system to dispatch, coordinate and support ACT Policing officers.

Radio Operator/ Call Takers respond to emergency and non-emergency calls for assistance and general enquiries from members of the Canberra public, government agencies, businesses and other AFP business areas. The role will record, monitor and report on operational activities using AFP ICT systems.

During the initial 5 weeks of the training phase, you will be learning full-time (40 hours per week) Monday to Friday in business hours. You will then undertake a 3-week placement in ACT Policing Communications where you will be trained guided and monitored by trainers on day and afternoon shifts.

Upon successful completion of training, you will be placed on a team in ACT Communications and rostered predominately 12 hour shifts on a 5-week roster averaging 40 hours per week. You will be initially engaged in a probation period of 6 months where you must satisfy work standards to retain employment in the AFP.

The Successful Applicants Will Possess

The capacity to work flexibly and multi-task in an organised, calm and focused manner to achieve outcomes with a high level of professionalism and attention to detail.
Excellent customer service, communication and interpersonal skills.
Essential Requirements

You must be an Australian Citizen.
A Negative Vetting 1 (Secret) security clearance or the ability to obtain one.