Retail Manager

**Job Title**:Retail Manager

**About US**:
Friendship Group is a trusted supplier of premium meat and seafood products, proudly serving both retail and wholesale customers across Queensland since 2004.

We operate a warehouse where individuals and families can access a wide range of fresh and frozen meat, poultry, and seafood at competitive prices. Our friendly retail team is passionate about helping everyday customers select the right cuts and discover new products.

Alongside our retail offering, we also maintain strong partnerships with restaurants, supermarkets, and butcher shops, supplying them with high-quality wholesale products tailored to their needs. With a focus on food safety, quality, and customer satisfaction.

Friendship Group is committed to delivering excellence — whether you're shopping for your home or your business.

**Required Qualifications**:
At least a Diploma or higher qualification in Business Management, Retail Operations, or a related field

**Required Experience**:
At least 1 year of work experience in a retail or wholesale environment, preferably in the meat or food distribution industry. This experience should include responsibilities in staff supervision, inventory management, product sales, and customer service operations.

**Required Skills**:

- In-depth knowledge of meat and seafood products, including handling, labelling, and display requirements
- Strong customer service skills with the ability to advise on product use and storage
- Familiarity with stock control procedures including rotation, wastage minimisation, and replenishment
- Ability to set competitive retail pricing in alignment with seasonal trends and supplier costs
- Proficiency with point-of-sale systems, invoicing, and inventory management software
- Understanding of food safety standards (e.g., HACCP) and cold chain requirements
- Skills in managing promotions and upselling techniques
- Strong leadership in training and supervising customer-facing retail staff
- Ability to maintain cleanliness, compliance, and presentation of the retail section
- Organisational and time management skills to coordinate daily retail operations efficiently

**Proposed tasks**:
As the Retail Manager at Friendship Group, the successful applicant will be responsible for overseeing all retail operations of the business’s meat and seafood products. Duties will include:

- Managing the day-to-day operations of the retail section, ensuring smooth and efficient customer service
- Determining retail product mix based on customer preferences, supplier availability, and seasonal trends
- Setting and reviewing pricing structures for retail meat and seafood products
- Promoting and advertising retail meat and seafood through promotions and marketing initiatives
- Monitoring the freshness and presentation of meat products on display and coordinating timely replenishment
- Providing retail customers with advice on cuts and product use to encourage repeat business
- Maintaining accurate stock records, conducting regular stocktakes, and placing retail orders accordingly
- Undertaking sales forecasting, budgeting, and tracking financial transactions for retail sales
- Supervising and training retail staff in customer service, product knowledge, food safety, and POS usage
- Ensuring compliance with all workplace health and safety regulations, food handling requirements, and retail standards
- Coordinating with internal teams (e.g., procurement, cold storage) to ensure timely supply to the retail section

**Proposed Annual Earnings for the position**:
$60,000 - $77,000, depending on your skills and experience.

Pay: $60,000.00 - $77,000.00 per year

Work Authorisation:

- Australia (required)

Work Location: In person