Assistant Regional Manager

**About the role**

An exciting opportunity is available for an **Assistant Regional Manager** to lead our administration teams across our **Melbourne Metro East clinics** (listed below). This full-time role offers flexibility to work across both clinics and our East Melbourne Head Office.

As part of our Victorian operations team, this role is responsible for the day-to-day management of administration services across multiple sites, reporting directly to the Regional Manager.

In this dynamic and hands-on leadership position, you will drive high-quality administration services across our radiology clinics. Working closely with our national admin and operations teams, you’ll implement best-practice processes that ensure exceptional service for patients, referrers, and customers. You will oversee daily operations, foster seamless workflows, and lead your teams to deliver an outstanding patient experience.

**Responsibilities**
- Lead and manage a team of administrative staff across multiple clinic locations.
- Manage the recruitment, coaching and performance of all administration staff
- Implement a Standard Operating Model for clinic administration processes and services
- Develop and coordinate delivery of training and development framework for administration staff
- Management of Medicare compliance and audit processes
- Oversee the delivery of excellent customer service amongst all reception staff
- Collaborate with clinical and operational teams to enhance service delivery.
- Partner with operations and People teams to support the engagement and retention of clinic administration staff
- Analyse performance metrics and provide regular reports to senior management.
- Knowledge of RIS software functions highly regarded
- Ad hoc reception responsibilities as required

**Metro East Clinics**:

- Capital Radiology Boronia
- Capital Radiology Knox
- Capital Radiology Vermont
- Capital Radiology Vermont Private
- Capital Radiology Box Hill
- Capital Radiology Manningham
- Capital Radiology Balaclava
- Capital Radiology Camberwell
- Capital Radiology Elsternwick
- Future Medical Imaging Group (FMIG) Hawthorn
- Capital Radiology Malvern
- Capital Radiology Cheltenham

**Skills & Experience**
- 3+ years management experience in a fast-paced operations management role
- Previous experience in healthcare, preferably Radiology
- Strong commercial acumen
- Effective communication and interpersonal skills
- Ambition and passion to transform the business
- Ability to build and maintain professional relationships
- Degree in management or similar will be highly regarded

**Benefits**
- Supportive, close knit team environment
- Paid parental leave program for those with continuous service
- An opportunity to develop your career within a supportive environment
- Great Head Office location and flexibility to work in clinics

**About Us**

We are united by a shared vision: to be the diagnostic imaging specialists of choice, serving our communities with compassion, integrity, and precision. Our commitment to this vision means we are the first-choice provider for community-based diagnostic imaging.

We are a part of the Integral Diagnostics (IDX) community, which is a network of community-based medical imaging clinics across Australia and New Zealand including the brands: Capital Radiology, Future Medical Imaging Group, Lake Imaging, Fowler Simmons Radiology, Imaging Olympic Park, Radiology Tasmania, Direct Radiology, APEX Radiology and more. We're a team of over 3000 employees across 150 clinics, filled with experienced staff who put people first.

Our focus is to provide affordable and accessible imaging services, supported by the latest technology, delivered by skilled and compassionate staff.

**To Apply