Customer Journey Expert

4 days ago

Sydney, Australia ING Full time

The Customer Journey Expert (CJE) -Public Cloud works across multiple squads in Platform Engineering Tribe within ING's OWoW organization. As a CJE, you’ll have the expertise in one or more of the areas of product management, channel and process optimization, or other relevant areas that are required in the Public Cloud CoE

You will be responsible for the development, management and lifecycle of Platform Engineering products, services, channel delivery and processes within one or more of these areas. You are familiar with the relationship between these areas, with a view to achieving an optimal customer experience whilst meeting ING targets.

**What you’ll do **
- Involve in multiple CoE squads ‘backlog management, sprint planning, execution, and review.
- Participate in the CoE meetings, standard scrum events for the squad stand up, refinements, reviews, and retrospectives.
- Monitor and evaluate the marketing effort, products, services, distribution policy and customer contact strategy for the various touch points.
- Design and implement strategy for products, channels, promotion, pricing, and process quality.
- Liaison with external partners and vendors for support and drive required outcomes.

**What we’re looking for**
- Demonstrated depth of experience in the fundamentals of at least one core pillar of CJE i.e. product management, process or channel optimization.
- Experience with both quantitative and qualitative research techniques.
- Certification in Azure Public cloud.
- Experience in a customer environment, where the customer needs are at the heart of the proposition development.
- Sound analytical skills and the ability to make decisions based on data.

**What’s in it for you?**
- Drop everything and learn with over 16,000 professional and personal development courses to choose from.
- Discounted ING Health Insurance.
- An additional Rest Day to support your wellbeing.
- An IMPACT Day to volunteer on approved sustainability activity.

**About Us**

At ING, we want to make life simpler and more worthwhile - for everyone who banks with us, for the people who work with us, and the community at large, too.

When you come to work at ING, you’re joining a team where individuality isn’t just accepted, it’s encouraged. We’ve built a culture that’s fun, friendly and supportive - it’s the kind of place where you can be yourself and make the most of whatever you have to offer.

We give people the freedom to think differently, take ownership of their work, and make great things happen. We’re here to help you get ahead. And with our global network, there’s plenty of scope to take your career in new directions, perhaps even ones you’ve never considered.

We are all about celebrating success and as a result we are proud to be a WGEA Employer of Choice for Gender Equality and a certified Family Inclusive workplace.

Sound like the kind of place you’d feel at home. We’d love to hear from you.

(One last thing, ING operates a direct talent sourcing model. So, no agency introductions, please.)

**Need more?

  • Journey Expert

    5 days ago

    Sydney, Australia Bizessence Full time

    Work with the business to understand their needs and translate them into requirements that can be understood by the project team, negotiating with the business as required to come to an outcome that is mutually beneficial - Work with the project team to understand how the requirements will be represented in the design of the solution, ensure test coverage...

  • Customer Journey Expert

    1 hour ago

    Sydney, Australia ING Full time

    Each day, millions of customers in over 40 countries use ING’s banking products and services. You’ll be contributing to their customer experience. You’ll be shaping the way they bank and empowering them to stay a step ahead in life and business. Are you ready to make a real impact on people’s lives? At ING, the Mortgages Tribe is responsible for...

  • Associate Customer Journey Expert

    2 weeks ago

    Sydney, New South Wales, Australia ING Full time $90,000 - $120,000 per year

    Join the Tribe Driving Smarter Banking ExperiencesAt ING, millions of customers across 40+ countries rely on our banking products and services. As part of our team, you'll help shape how they bank—creating seamless experiences that empower them to stay a step ahead in life and business. If you're ready to make a meaningful difference, this is your...

  • Customer Journey Expert

    1 hour ago

    Sydney, Australia ING Full time

    At ING Australia, we're dedicated to fostering a culture of inclusivity and innovation, with the support and resources you need to succeed. Join us today and take the first step towards building a career as exceptional as you are. As a Customer Journey Expert, you will sit within the Business Banking Tribe focused on lending & deposits to SME and Mid-Corp...

  • Customer Journey Expert

    7 days ago

    Sydney, Australia ING Full time

    We’re looking for an experienced **Product Manager focusing on Insurance** to join our impressive wealth tribe for Australia’s most recommended bank for the 3rd year running, where you will have the chance to own, sculpt and leave a real mark at ING and its amazing customer base. You’ll be responsible for the development, management and lifecycle of...

  • Product Manager

    7 days ago

    Sydney, Australia ING Full time

    At ING, we develop new products and services based on our Customer’s needs, empowering them to do their thing! ING, Australia’s most recommended bank and original fin-tech is a great place to grow your product career. Our Consumer lending Tribe is looking for an experienced **Product Manager** with **Marketeer prowess, project management skills** and...

  • Customer Journey Expert

    2 weeks ago

    Sydney, Australia ING Full time

    An exciting opportunity has now become available for an experienced **Customer Journey Expert - Security & Risk, **to join our IT Service Management - Tech SRE Team. This is a newly created position with a major focus on Risk. You’ll be the key individual in the enhancement and upkeep of our security and risk environment by liaising with both the wider...

  • Customer Journey Consultant

    7 days ago

    Sydney, Australia Digital Alchemy Full time

    **Customer Journey Consultant** Digital Alchemy, A global Marketing Automation Services Provider, provides marketing services and technical support to local and global organizations. We have a network of 8 offices spanning Asia and the Americas. Our philosophy is based on the interaction of 3 transformations, 1. Our personal Transformation to learn and...

  • Customer Journey Expert

    7 days ago

    Sydney, Australia ING Bank N.V. Full time

    We’re embarking on a digital transformation journey at ING, and on the hunt for an experienced Customer Journey Expert to join our Financial Crime & Fraud Prevention (FCFP) Tribe. You’ll help us find and resolve our Retail Bank customer friction points to enhance customer experience. You’ll be responsible for the development, prioritisation, and...

  • Customer Insights Journey Specialist

    1 week ago

    Council of the City of Sydney, Australia Notre Dame Full time

    Customer Insights Journey Specialist, IT Office- ND Engage Sydney (Broadway) or Fremantle (WA) Campus Full‑time opportunity, Fixed term contract (2 years) - Friendly and collaborative environment - Rewarding opportunity - From $126,154 – $155,798 pa (Sydney) + 14.5% superannuation - From $112,742 – $138,374 pa (Fremantle) + 14.5% superannuation About...