Customer Journey Expert

18 hours ago

Sydney, Australia ING Full time

An exciting opportunity has now become available for an experienced **Customer Journey Expert - Security & Risk, **to join our IT Service Management
- Tech SRE Team. This is a newly created position with a major focus on Risk. You’ll be the key individual in the enhancement and upkeep of our security and risk environment by liaising with both the wider security and risk functions within Technology.

Joining our IT Service Management team, means being a part of a highly experienced, well-respected team that has a wealth of technical knowledge coupled with the exceptional communication and team working skills to resolve issues in a timely manner.

**What you’ll do***
- Coordinate and be responsible for the assurance on operational, regulatory and compliance risk and security activities undertaken in the first line of defence for the Tech SRE COE department (also known as Site Reliability Engineering - Centre of Excellence).
- Lead system continuity, reliability and disaster recovery tests. Ensuring plans and processes are up to date.
- Ensure appropriate Tech minimum standards are met before systems go live
- Provide support through advice, guidance and assurance & continuous improvement activities.
- Support SRE COE in the identification and management of non-financial risk (operational, regulatory and compliance risks) in line with ING’s Risk Appetite Statement, policies and regulatory obligations.
- Ensure the Tribe remains compliant with all ING policies and procedures

**What we’re looking for***
- Working knowledge of Private, public Hybrid Cloud system environments.
- Proven experience with IT security controls and risk practices.
- Sound knowledge of ITIL or similar framework in incident, problem and Disaster Recovery management.
- Ability to identify and recommend improvements in IT processes.
- Ability to work effectively across both business and technology stakeholders at an executive level.

**What’s in it for you**
- Discounted ING Health Insurance
- An additional Rest Day to support your wellbeing.
- This role is NSW based. ING’s approach to flexible working (FlexING) means you can work 50/50 in office (Sydney) and from home.

**About Us**

At ING, we want to make life simpler and more worthwhile - for everyone who banks with us, for the people who work with us, and the community at large, too.

When you come to work at ING, you’re joining a team where individuality isn’t just accepted, it’s encouraged. We’ve built a culture that’s fun, friendly and supportive - it’s the kind of place where you can be yourself and make the most of whatever you have to offer.

We give people the freedom to take risks, think differently, take ownership of their work, and make great things happen. We’re here to help you get ahead. And with our global network, there’s plenty of scope to take your career in new directions, perhaps even ones you’ve never considered.

We are all about celebrating success and as a result we are proud to be a WGEA Employer of Choice for Gender Equality and a certified Family Inclusive workplace.

Sound like the kind of place you’d feel at home. We’d love to hear from you.

(One last thing, ING operates a direct talent sourcing model. So, no agency introductions, please.)

  • Customer Journey Expert

    2 weeks ago

    Sydney, Australia ING Full time

    ING’s 2025 Leap strategy is focused on business and customer growth. Our role within the Enterprise Tribe is to enable our strategy by building a simpler, more modern bank from front to back across Finance, Risk, Wholesale Banking and Customer solutions. This supports our strong growth agenda through the modernisation of core technologies, digitalisation...

  • Journey Expert

    6 days ago

    Sydney, Australia Bizessence Pty Ltd Full time

    Work with the business to understand their needs and translate them into requirements that can be understood by the project team, negotiating with the business as required to come to an outcome that is mutually beneficial - Work with the project team to understand how the requirements will be represented in the design of the solution, ensure test coverage...

  • Associate Customer Journey Expert

    4 days ago

    Sydney, New South Wales, Australia ING Full time $90,000 - $120,000 per year

    Join the Tribe Driving Smarter Banking ExperiencesAt ING, millions of customers across 40+ countries rely on our banking products and services. As part of our team, you'll help shape how they bank—creating seamless experiences that empower them to stay a step ahead in life and business. If you're ready to make a meaningful difference, this is your...

  • Customer Journey Expert

    2 weeks ago

    Sydney, Australia ING Full time

    At ING Australia, we believe that your individuality is what makes you stand out from the crowd. That's why we offer a career that's as unique as you are. With a global scale, inclusive culture, and cutting-edge technology at your fingertips, you'll have everything you need to become the best version of yourself. We’re on the hunt for an experienced...

  • Customer Journey Expert

    1 week ago

    Sydney, Australia ING Full time

    Are you driven by the desire to shape the future of banking? As **Customer Journey Expert** for our **Daily Banking Transformation initiative**, you'll be a key contributor to the modernising and transforming of ING's Daily Banking proposition to drive our customer and business growth aspirations. This role places you at the heart of our strategic mission...

  • Customer Journey Expert

    1 week ago

    Sydney, Australia ING Bank N.V. Full time

    At ING Australia, we're dedicated to fostering a culture of inclusivity and innovation, with the support and resources you need to succeed. Join us today and take the first step towards building a career as exceptional as you are. As a Customer Journey Expert, you will sit within the Business Banking Tribe focused on lending & deposits to SME and Mid-Corp...

  • Customer Journey Specialist

    6 days ago

    Sydney, Australia Virgin Australia Full time

    **WORK TYPE**: Full Time **LOCATION**: Sydney **JOB TYPE**: Customer Experience & Product, IT, Marketing & Communications **APPLICATIONS CLOSE**: **Customer Journey Specialist**: **Sydney or Brisbane based (hybrid with WFH flexibility)** Hello. We’re Velocity Frequent Flyer, loyalty program of Virgin Australia. And we’re back (in a big way). With a...

  • Customer Insights Journey Specialist

    1 week ago

    Sydney, New South Wales, Australia The University of Notre Dame Australia Full time $90,000 - $120,000 per year

    Customer Insights Journey Specialist, IT Office- ND EngageSydney (Broadway) or Fremantle (WA) Campus Full-time opportunity, Fixed term contract (2 years)Friendly and collaborative environmentRewarding opportunityCompetitive Salary % SuperannuationAbout the universityThe University of Notre Dame Australia is a private Catholic University with over 1,000...

  • Manager Customer Experience

    2 weeks ago

    Sydney, Australia NSW Government -Regional and Outer Metropolitan Full time

    **About us** Transport for NSW keeps our State moving by providing safe, integrated and efficient transport systems. We put our customers at the centre of everything we do - and we do a lot. We connect people, communities and industry and manage how they use our road, rail and maritime networks and services, and even active modes like walking and cycling....

  • Digital Journey Manager

    18 hours ago

    Sydney, Australia Allianz Australia Full time

    At Allianz, we care for all the things that make you, you. For feeling like you belong. For a place where learning never stops. For growing new skills and opening up exciting possibilities. For your curiosity to thrive and help transform an industry. And when life twists, there’s flexibility for balance and the support you need. We know that flexible work...