Chsp Administration Team Leader

We are Looking for a Team leader in Home Care Program Package Administration_ _with a desire to make a difference in the world.
- Play an important role with a company who cares.
- Generous salary with benefits & perks.
- Develop your career at the leading Provider in the Home Care Package Industry.

At the myHomecare Group you will be part of a team of likeminded individuals across the country who support older Australians to continue living in their homes longer. With a rich 100-year history, we have been delivering exceptional care to older Australians since the year our oldest client was born. We have the added benefit of an innovative, creative and passionate team who are constantly striving to get even better outcomes for our clients.

**Does this sound like you?**

We have an exciting opportunity for an enthusiastic and organised Administration Team Leader to look after our Commonwealth Home Support Program team.

This role is an integral role within the myHomecare Group to ensure we maintain a high standard of care, to enhance our values and support our clients.

**So, what does the role entail?**

No matter your role with the myHomecare Group, you’ll play a key part in supporting our clients and their families. With us, you’ll become a true expert in your role within the in-home care space - and we’ve got the comprehensive training and development tools to get you there.

**You’ll be responsible for**:

- Providing leadership and frontline managment of the team within a KPI framework.
- Ensure the variety of administration fuctions are completed in a compliant and timely manner.
- Handle sensitive enquiries and customer escalations with a solution focused outcome.
- Confident with the operation of the organisations administration infrastructure.
- Act as the communication link between the organisation, clients, employees, and the healthcare network.
- Operate all office equipment appropriate to the an office based role - includes computers, fax, digital photocopier, laminator, and computerised phone-system.
- Provide and produce reports relating to packages as required.
- Conducting and supporting employee performance and growth.
- Working closely with the leadership team on strategy and company directives.

**To join us, you’ll need**:

- A clear, pleasant, professional and confident manner coupled with a genuine customer service focus.
- Demonstrated frontline leadership experience.
- Experience within the Aged Care industry (hightly desirable).
- Previous experience in a similar role with demonstrated experience managing programs in the Disability, Youth services, Home Care services, and/or Community Services Sectors.
- Strong attention to detail skills.
- Medium skills in Microsoft office skills.
- Strong networking and relationship management skills.
- Proven ability to think and plan logically with excellent analytical and problem-solving skills.
- Proven ability and strong desire to ensure clients are in receipt of exceptional service standards.
- Ability to manage time effectively and meet established deadlines.
- An ability to thrive in a fast-paced customer service environment including the ability to manage multiple and competing priorities;
- Willingness to undertake a Police clearance.

**What will we offer you?**
- **A role with true purpose**: you get to see how you are making a difference in people’s lives every day.
- **Benefits & perks**: we have a special program that rewards you for your hard work with discounts to a broad range of brands.
- **Opportunity to grow**: we provide up-skilling opportunities, training and networking, to ensure you are constantly able to grow within your career.
- **Flexibility**:work within an organisation that is leading the way in providing care to older Australians and has a national footprint. The myHomecare Group’s national presence gives you true flexibility to search for future opportunities across the country while staying within the team.
- **Supportive team with positive culture.