Process Lead

**Process Lead**
**(**
**Job Number**:
**220001G6**
**)**

**Description**

**About the role**

Reporting to the Manager Remediation Delivery, you will engage with stakeholders from across RACQ to lead the process mapping for the Remediation and Rectification Program (R&R). You are responsible on a program level for designing, documenting, and implementing processes and procedures across the end-to-end R&R Program.

The role will provide you with the opportunity to utilise your innovative thinking, process improvement techniques and problem-solving skills in identifying/eliciting and analysing processes. You will guide best practice implementation of process/procedure delivery to support an awesome team deliver a successful remediation program which provides a great member experience and makes a difference

Please note this is a 6 month full time fixed term contract based at Eight Mile Plains with flexible work arrangements on offer.

**About you**

You will possess strong ability to think analytically, with a solutions-focused approach to complex business processes and a passion for process documentation and improvement. Furthermore, you are an excellent communicator with a keen ability to work comfortably with both technical and non-technical audiences. To be successful in this position it is ideal that you also possess:

- Diploma level qualification with a business or commerce discipline
- 3+ years’ relevant experience in process development, documentation (BPMN) and re-engineering is essential
- Leadership, interpersonal, negotiation and persuasion skills with the ability to use discretion and judgement to make prioritisation decisions and ensure deadline achievement.
- Ability to drive/contribute to a positive/supportive team environment
- Ability to work under pressure while effectively managing priorities, creating focus, and eliminating roadblocks.
- Ability to interact with a variety of people within the organisation and adapt your style to different personalities.
- Advanced knowledge/experience using Microsoft Office and Visio
- Process-oriented sound judgment skills combined with attention to detail, accuracy, and follow-through commitment including the flexibility to perform in an ever-changing work environment.
- Energy and drive with a commitment to delivery success while working under tight time constraints and pressure.

**About RACQ**

It is an exciting time to be part of RACQ as we continue our transformation towards better, smarter solutions that deliver more security and prosperity for Queenslanders. We are big enough to make a real difference in our community, yet small enough to nurture your professional and personal development.

At RACQ we are passionate about building a diverse and inclusive workplace to create better outcomes for our employees and our members. We aim for our teams to be a true reflection of our communities and are committed to inclusion particularly people of Aboriginal and Torres Strait Islander heritage, and those who may experience diversity or disability related barriers in securing employment. Applicants from these and other diverse backgrounds are encouraged to apply.

**Benefits of joining our team**

Our employee benefits are designed to enrich your work life, your home, and the community you live in, some of these include:

- Financial benefits and discounts on a range of banking, assistance, and insurance products
- Give back to our communities with paid volunteer leave, payroll giving and volunteering for community events.
- A range of flexible working and leave options, including 12 weeks paid parental leave, 2 weeks’ paid non-primary caregiver leave and purchased leave up to 4 weeks per year.
- Prioritise your wellbeing with our onsite and virtual health hub, discounts on health programs and access to wellbeing initiatives.
- Invest in your development with in-house development programs and online courses and many more

**Ready to apply? You’ve got this.**

RACQ is a ‘Circle Back Initiative’ employer - we commit to respond to every applicant.

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**Work Locations**

Eight Mile Plains 2649 Logan Road Eight Mile Plains 4113