Current jobs related to Customer Service and Express Team Leader - Sydney - Pacific National
-
Reddy Express Avalon
1 week ago
Sydney, Australia Reddy Express Full timeReddy Express Avalon - Customer Service Rep Reddy Express Avalon, Avalon Beach, New South Wales, Australia Posted Sunday 27 July 2025 at 2:00 pm Reddy Express - Customer Service Representative OTR Group comprises of over 1000 retail, convenience, and quick service restaurants – including brands such as Reddy Express (formerly known as Coles Express),...
-
Customer Service Team Member
2 weeks ago
Sydney, New South Wales, Australia Allied Express Full time**STARTING POSITION IS CHULLORA, BUT WE ARE RELOCATING SOON TO A NEW PREMISES LOCATED AT BANKSTOWN AIRPORT/MILPERRA CLOSE TO CHIPPING NORTON/LIVERPOOL****About the role**:We are looking for a Customer Service Representative who is hard-working, enthusiastic, with the right attitude and skilled in resolutions to join our Inbound Customer Service Team. The...
-
Reddy Express Stanmore
1 week ago
Sydney, Australia Reddy Express Full timeReddy Express Stanmore - Customer Service Representative Posted Tuesday 9 September 2025 at 2:30 pm Reddy Express - Customer Service Representative OTR Group comprises of over 1000 retail, convenience, and quick service restaurants – including brands such as Reddy Express (formerly known as Coles Express), Smokemart Giftbox, and in S.A, Krispy Kreme,...
-
Reddy Express Lidcombe
1 week ago
Sydney, Australia Reddy Express Full timeReddy Express Lidcombe - Customer Service Representative Reddy Express Lidcombe, 18 Parramatta Road, Lidcombe, New South Wales, Australia Posted Thursday 11 September 2025 at 2:30 pm About the Role As a Customer Service Representative, you will be focused on providing great customer experiences and will ensure the store is always clean, stocked and...
-
Reddy Express Narellan
6 days ago
Sydney, Australia Reddy Express Full timeReddy Express - Customer Service Representative OTR Group comprises of over 1000 retail, convenience, and quick service restaurants – including brands such as Reddy Express (formerly known as Coles Express), Smokemart Giftbox, and in S.A, Krispy Kreme, Hungry Jacks, Oporto, Guzman and Gomez and many others. OTR Group is part of the Viva Energy Australia...
-
General Manager, Palletised Express East Coast
2 weeks ago
Sydney, Australia Team Global Express Full time**Lead the Future of Palletised Express at TGE** TGE is a leading force in the transport and logistics sector, known for delivering innovative and reliable solutions across Australia. We're entering an exciting growth phase and are seeking a dynamic General Manager - Palletised Express to take full ownership of this high potential division. As GM, you'll...
-
Sydney, Australia Reddy Express Full timeExpression of Interest: Reddy Express/OTR Hunters Hill - Customer Service Rep Reddy Express Hunters Hill, 4 Ryde Rd, Hunters Hill, New South Wales, Australia Posted Monday 8 September 2025 at 2:30 pm Reddy Express - Customer Service Representative OTR Group comprises of over 1000 retail, convenience, and quick service restaurants – including brands...
-
Reddy Express St Clair
6 days ago
Sydney, Australia Reddy Express Full timeReddy Express St Clair - Customer Service Representative Reddy Express St Clair, 247 Banks Drive (Cnr Mamre Rd), St Clair, New South Wales, Australia Posted Sunday 14 September 2025 at 2:30 pm Reddy Express - Customer Service Representative OTR Group comprises of over 1000 retail, convenience, and quick service restaurants – including brands such as...
-
Customer Success Partner
3 weeks ago
Sydney, New South Wales, Australia Team Global Express Full timeOverviewAs a Customer Success Partner at Team Global Express, you will play a pivotal role in helping our customers achieve their desired service outcomes while ensuring a positive and seamless experience. Your efforts will foster strong customer advocacy, measured via Net Promoter Scores (NPS).Based in Sydney, NSW, you will manage a small portfolio of...
-
Customer Success Partner
3 weeks ago
Sydney, New South Wales, Australia Team Global Express Full timeOverviewAs a Customer Success Partner at Team Global Express, you will play a pivotal role in helping our customers achieve their desired service outcomes while ensuring a positive and seamless experience. Your efforts will foster strong customer advocacy, measured via Net Promoter Scores (NPS).Based in Sydney, NSW, you will manage a small portfolio of...

Customer Service and Express Team Leader
3 weeks ago
**Customer Service and Express Team Leader**
- ** Join a secure industry providing essential services Australia wide**:
- **Progressive and sizeable business on growth trajectory**:
- ** Permanent opportunity based at our Sydney Freight Terminal**
**About us**
Pacific National (PN) is the largest private provider of diversified rail freight services in Australia. We haul a variety of freight including coal, intermodal containers, steel, and a range of bulk commodities and materials that keep the region’s economy, businesses and households running. We are a company built on solid foundations and we are incredibly proud of the essential role we continue to play supporting Australia’s supply chain. At Pacific National, we take great pride in delivering our best every day and have a relentless focus on customer service and place **safety above all else**.
We operate nationally with approximately 3,500 staff in over 90+ sites across Australia. We respect and care for the communities in which we operate and continue to evolve our community engagement and strengthen relationships through partnerships and investment. We are focused on reducing the carbon emissions of our business, while also enabling the reduction of carbon emissions in the broader supply chain to support the National targets.
**About the role**
The Customer Support team operates in a matrix style environment and are part of the national Commercial team within the Intermodal Division. The Intermodal Division is responsible for freight forwarding services which includes general interstate forwarding activities, as well as specified freight services such as express, refrigerated services, steel, and specialist services to the automotive industry. The Intermodal division covers a geographically diverse area with operations including terminals and depots in all mainland States in Australia. This team plays a key role in influencing what customers continue to think of Pacific National as their first-choice rail provider. As the conduit between Pacific National and our customers, the role of this team is impactful and valued.
Our Customer Support team is focused on continually developing a deep understanding of our customers business requirements and providing a solution focussed approach which contributes to fostering a strong partnership culture. In addition to this, our Customer Support team leverage their in-depth knowledge of the Pacific National business to continually solicit process improvement initiatives to ensure the delivery of an efficient and effective high-quality service. The partnership culture contributes directly to the customer experience and in turn supports our revenue growth strategy.
We are seeking a professional Team Leader who leads by example to provide guidance, coaching and direction to up to 6 team members, ensuring that work plans are developed that considers team capabilities, strengths and opportunities for development.
Reporting into the Customer Service Principal, key responsibilities of the Customer Support Team Leader include:
- Define and clearly communicate roles and responsibilities to achieve team outcomes, sharing clear performance standards and expectations as well as progress updates and regular feedback
- Express a sense of purpose and coach others how to link organisational strategy with operational outcomes
- Identify barriers to change, creating and implementing strategies to address these
- Foster teamwork by working together and cooperatively; encouraging; recognising and rewarding those behaviours in others
- Encourage peoples input and seek others contribution
- Share information with key stakeholders internally and externally
- Anticipate the needs of our customers and community, influencing and overseeing the delivery of prompt and professional services to ensure a seamless customer experience
- Use appropriate strategies to resolve conflicts and complaints from customers, addressing concerns quickly using appropriate controls and protocols
- Manage all customer enquiries with a lateral thinking and solutions focussed mindset
- Actively seek to understand our customers business requirements and confidently align their needs with a suitable Pacific National service offering
- Maintain expert knowledge of capacity and asset utilisation for Intermodal customers
- Actively engage with customers to solicit feedback on process improvement opportunities, document, and report on these opportunities.
- Actively promote logistics systems usage including actively identify opportunities to coach customers and team members on the system
**About you**
With a strong customer service track record, you will be an experienced Team Leader of a busy Contact Centre or Customer Service environment. You will have a genuine passion for providing a high level of customer service and will be committed to providing on going mentoring and development to ensure your team do the same. You will ideally have worked