Contract Management Specialist

Organisation/Entity: Transport For NSW- Job Category: Manufacturing, Transport & Logistics- Job Location: Sydney, NSW, AU, 2020- Job Ref No: 81066- Employment Type: Fixed Term Full-Time- Salary Range: $142178.0-$159238.0**About us**

Transport for NSW keeps our State moving by providing safe, integrated and efficient transport systems. We put our customers at the centre of everything we do - and we do a lot. We connect people, communities and industry and manage how they use our road, rail and maritime networks and services, and even active modes like walking and cycling. The work we do connects the journeys you take every day.

We are a state government organisation made up of more than 28,000 people and we're in the middle of delivering the largest transport infrastructure program in Australia's history. We work across planning, policy and procurement, harnessing data and technology to develop smarter and more adaptive transport solutions.

That means job opportunities in metropolitan and regional areas across NSW - and you have the chance to be part of creating a lasting legacy that will benefit generations to come.

Find out more about Transport for NSW

**About us**

Transport for NSW is the lead agency of the NSW Transport cluster. Our role is to lead the development of a safe, efficient, integrated transport system that keeps people and goods moving, connects communities, and shapes the future of our cities, centres, and regions. We work with several government agencies to coordinate road, rail, bus, and maritime services, always keeping the safety and comfort of our customers at the heart of what we do.

**About the team**

The Greater Sydney Division integrates essential infrastructure, transport modes, and services to support Sydney’s growing metropolitan population, projected to grow to over 12 million within the next 40 years. Our vision is to improve the lives of customers and communities, making Greater Sydney a better place to live, work and play.

**The opportunity**

We have two exciting fixed-term opportunities for Contract Management Specialists to join the Chief Operations Office Branch until June 2026. These roles will be expected to develop, refine and implement contract management processes and strategies for Bus, Light Rail or Ferry services within Greater Sydney and actively manage strategic and transactional aspects of contract management to business unit leadership teams. Working out of the Elizabeth street office two days a week, this role will allow you to build a true partnership with operators and stakeholders, and ensure the delivery of an integrated, safe, reliable, and customer-focused bus service.

Reporting to the Director Service Delivery, you will be involved in:

- Manage the end-to-end contract management activities to ensure that contracts are consistent with government priorities and Transport for NSW strategic directions to deliver high-quality, integrated, customer-oriented services and demonstrates value for money.
- Drive a culture of continuous improvement across all aspects of the services including safety, asset, journey time, cleanliness, wayfinding, customer information, degraded mode operations and contract management.
- Provide targeted support in contract management, service variations, and contract documentation to ensure suppliers comply with their contractual obligations, including performance standards, and provide cost-effective and efficient services to customers.
- Develop, manage and implement a range of leading-edge contract management processes in conjunction with the Contract Management team to optimise supplier relationships and contract compliance.
- Provide accurate, expert and timely advice, information and reports on the strategic and transactional aspects of contract management relevant to their contract portfolio to highlight any trends, forecasts or risks that require management intervention and/or strategic solutions for further action.

Please click here to view a copy of the position description.

**About you**

You will demonstrate prior success managing multiple contracts of similar complexity and value in a customer-focused environment ideally paired with a strong background in government contract management.

Your stakeholder engagement skills will be first-class, enabling a flexible, relationship-based approach to managing the contracts and various internal/external stakeholders. You will display a continuous improvement focus, driving service improvements and engaging new technologies across the network.

Just like us, you share our passion for making things better every day and unleashing the potential of your people. You possess the strategic people management skills to inspire, influence and empower others to be an active part of the continuous improvement journey while modelling the 5 Ways of Leading.

**Salary and Benefits**

The salary for this position is Grade 9 ($142,178 - $159,238) per annum plus superannuation and