Supervisor, Pm Operations

**JOB DESCRIPTION**

**About Team Global Express (formerly Toll)**:
Providing superior customer experiences and operational excellence, Team Global Express is Australia’s largest intermodal logistics provider.

An Australian owned business (established in 1888), we employ over 10,000 employees across over 150 locations. We build unique, innovative and tailored solutions across road, rail, air and sea; providing transport, logistics, and business solutions to customers throughout Australia and New Zealand.

Supported by Allegro Funds (Australia’s largest transformation private equity firm), it’s a really exciting time to be joining TGE. Investment is unprecedented, as we continue to expand our business portfolios.

**About the Role**

As one of our PM Operations Supervisor’s, you will Supervise operational personnel and infrastructure during the PM shift in order to maximise the value we provide to customers, the productivity of resources employed and the strategic interests of TGE Linehaul. Your attention to detail, passion and strong communication and supervisor skills along with your understanding of how to direct labour and equipment in a cost efficient and effective way to achieve the daily work requirements.

**Primary Duties & Responsibilities**
- As a member of the site leadership team, proactively lead the team/workgroup by setting and maintaining work standards and behaviours, holding team members to account
- Effectively manage labour costs (eg.hours of work and approval of time for team members), ensuring that labour is managed within budget requirements and productivity is optimised
- Provide first-level engagement with team members on performance, conduct and productivity issues, absenteeism, leave requirements and associated matters
- Make sound and timely decisions regarding day-to-day operational matters within area(s) of responsibility and supervision, as per delegated authority
- Display a continuous Improvement approach to constantly define more efficient and effective ways of working, increasing productivity and ensuring safety
- Manage workflow in area of responsibility, at all times ensuring Standard Operating Procedures are followed and meets timeframes, productivity levels and other KPIs as set by Operational Management
- Comply with the reporting requirements for TGE and customers ensuring timeliness and accuracy
- Ensure customer focus is present in all activities undertaken by the team, at all times considering the impact on customer service delivery in decision-making
- Work collaboratively with customers and internal stakeholders (other Supervisors and Managers) to ensure expectations and plans are delivered
- Be the first point of contact for customer concerns and queries, escalating as required

**Diversity and Inclusion**

We celebrate difference.

Why Team Global Express - Team Global Express

We believe nurturing a diverse and inclusive workplace, which celebrates different points of view and gives everyone the chance to contribute, as we build to a bigger and brighter future.

As an Equal Opportunity Employer, all qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, age, marital or disability status.

To be considered, you must be entitled to work in the specified country and be prepared to undertake pre-employment checks including a criminal history check and medical assessment.

It’s never been a more exciting time to join our team.

As we transform into a truly iconic Australian business, your opportunities for growth with us are limitless.