Client Service Consultant

2 weeks ago

Sydney, Australia Macquarie Group Limited Full time

-The Client Service team supports our customers of our retail bank and will be the first point of contact for clients via live chat.
At Macquarie, our advantage is bringing together diverse people and empowering them to shape all kinds of possibilities. We are a global financial services group operating in 34 markets and with 54 years of unbroken profitability. You’ll be part of a friendly and supportive team where everyone - no matter what role - contributes ideas and drives outcomes.
- What role you will play?As a Client Service Consultant, you will be responsible for understanding client needs about their financial products and services. You will demonstrate the ability to ask the right questions and find the right solutions for our customers via live chat and phone where required. This will include occasionally making outbound calls to our clients, advisors or brokers.

You will identify and escalate issues to supervisors including opportunities for improvement on our best practice guides and direct queries to the appropriate support teams.
- What you offer- Customer service experience, prior experience using live chat would be an advantage but not essential
- Proven background in achieving and exceeding individual targets and ensuring accurate delivery of customer enquiries and instructions
- Ability to adhere to standards by following contact centre processes and guidelines
- Exceptional communication skills, including written and verbal with a proven exceptional level of accuracy
- Strong time management skills, decision making skills, and prioritisation skills.
- We love hearing from anyone inspired to build a better future with us, if you're excited about the role or working at Macquarie we encourage you to apply.
- About Banking and Financial ServicesBanking and Financial Services is our technology-driven retail bank. You will be part of a team that supports clients to achieve their full potential - whether that’s buying a home, growing a business, purchasing a car or investing to manage wealth.
- Benefits- Macquarie employees can access a wide range of benefits which, depending on eligibility criteria, include:

- Hybrid and flexible working arrangements
- One wellbeing leave day per year and up to five additional days leave based on length of service
- Up to 20 weeks paid parental leave as well as benefits to support you as you transition to life as a working parent
- Paid volunteer leave and donation matching
- Range of benefits to support your physical, psychological and financial wellbeing
- Access to a wide range of learning and development opportunities
- Our commitment to diversity, equity and inclusion-
- If you require adjustments to your working arrangements or the recruitment process, please let us know when applying.

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