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Concierge (Sydney Cbd)

3 weeks ago

Sydney, Australia Hub Australia Full time

Premium workspace, close to public transport in Sydney CBD
- Fun and energetic team who are passionate about Customer Service
- Great benefits to grow your career professional and personally

**About Hub Australia**:
Hub Australia provides premium workspaces, business networks, and services across 12 locations in Sydney, Melbourne, Brisbane, Canberra and Adelaide.

Founded and headquartered in Melbourne, Hub has rapidly grown to become the largest privately-owned coworking operator in Australia, with over 150 staff and 5500 members ranging from small business and government to non-profit and corporations. With 96% of employees describing Hub as a great place to work, we’re thrilled that Hub Australia has placed 17th in the 2021 Australia’s Best Workplaces List.

**About the Role**:
As Concierge, you will have exposure to all areas of our welcome area. Your responsibilities will include welcoming our members on arrival, coordinating member guests and farewelling guests at checkout; providing outstanding service by ensuring all requests are accurately actioned with prompt follow-through.
- Managing arrivals from our local and interstate clubhouses, providing them with access fob and internet access
- Management of the return of all day passes by the end of each day, following up with guests/members in the space when necessary
- Ensuring the welcome area and welcome desk is a clean, presentable, free of clutter and friendly environment
- Managing and ordering host cupboard stationery and supplies
- Assist the clubhouse team with member programming as needed.
- Assisting the Community Lead and Clubhouse Manager with local Clubhouse leads
- Assisting members with queries they may have, connecting them with the appropriate person
- Manage our member mail including post and couriers; filing and contacting members when mail arrives
- Coordinate any courier pick-ups arranged by our team or our members
- Living and breathing our values: Collaboration, Accountability, Adaptability, Resourceful, Beyond Profit.

**About You**:

- A passion for managing client relationships and bringing warmth to every interaction
- 1 -2 years experience in a customer-facing or reception role. Would suit someone who is looking to kick start their career.
- Experience with a data entry/CRM system not required but well regarded
- Ability to remain poised under pressure in a fast-paced environment
- Polished communication skills, both written and verbal
- Drive to refine and improve systems and procedures to enhance customer experience
- Strong time management skills, attention to detail and a strong sense of aesthetics
- Most importantly, a desire to grow and learn with a dynamic, growing and supportive community
- That said, If your experience looks a little different but you think you’d be a great fit, we’d love to hear more about you._

**What you’ll be rewarded with**:

- Being a key member of an energetic, dynamic, and fun team who stands for more than their bottom line
- Working among the best organisations in Australia as a certified Great Place to Work
- Being part of a B Corp and certified carbon neutral company with a vision and plan to use Hub Australia as a force for social and environmental good, and to make a difference in the world
- A personalised training and professional development program to grow your skills and career
- Support to make a social and environmental impact with paid volunteer leave each year
- An invitation to our biannual company-wide conference, where you will meet all your teammates and have a lot of fun

**_All this while working in one of Australia’s most beautiful workspaces_