Contact Centre Administration Officer

**Keeping care on track — one call at a time.**

**Remuneration**: $32.30 - $33.37 per hour + Superannuation + Salary Packaging
**Location**: James Fletcher Hospital, Newcastle
**Employment Type**: Permanent Part Time
**Position Classification**: Administration Officer Level 2
**Hours Per Week**: 32
**Requisition ID**: REQ579680

**Applications Close**: Sunday, 13th July 2025

**About the Role**:
Looking for a fast-paced, purpose-driven admin role? Our Outpatients Contact Centre at John Hunter Hospital is the front line for patient access and support — and we're looking for confident, capable communicators to join our Phones team.

In this role, you’ll take patient calls, manage appointment bookings (including post-op and ward discharge), liaise with GPs, and coordinate with clinical staff to make sure patients receive timely and appropriate care.

This is not just answering phones — it’s being part of a vital link in the patient care chain.

**What You’ll Be Doing**:

- Handling inbound patient calls related to appointments across John Hunter and the broader HNELHD
- Booking, rescheduling and confirming appointments
- Liaising with GPs and clinical coordinators to coordinate patient care
- Ensuring accurate data entry and seamless communication between services
- We currently have four permanent part-time roles available (Monday-Friday shifts, 8:00am-4:30pm), with days negotiable. We're also building a casual pool from this round of recruitment.

**About You**:

- You’re the calm in the chaos — flexible, responsive, and razor-sharp with your communication. You bring:

- Outstanding customer service skills with a patient-first mindset
- Adaptability to handle shifting priorities and unexpected challenges
- Proficiency in admin systems and confident computer skills
- Strong time management and a team-first attitude
- If you can stay cool under pressure and thrive in a collaborative, high-demand contact centre environment — we want to hear from you.

**What You’ll Get**:

- A structured training plan to get you up to speed
- Access to a wide range of online learning and professional development resources
- A supportive, high-performing team culture that values collaboration, reliability and a bit of good humour

**Why Join Us?**

At the John Hunter Outpatients Contact Centre, we don’t just book appointments — we make care happen.

You’ll be part of a tight-knit team that’s committed, professional, and not afraid to laugh along the way.

We support each other, we back each other, and we take pride in the work we do.

**Need more information?**

**Additional Information**:

- An eligibility list will be created for future permanent part time and temporary part time vacancies.

**Information for Applicants**:
**This is a Category A position.** Recommended applicants will be reviewed for compliance with NSW Health policy directive PD2024_015: Occupational Assessment, Screening and Vaccination against Specified Infectious Diseases for Category A positions prior to offer. All new employees must agree to comply with the requirements outlined in the policy.

To be eligible for employment in this position you must be an Australian Citizen, or permanent resident of Australia, or a New Zealand citizen with a current New Zealand Passport, or hold an appropriate visa that allows you to live and work in Australia. Employment of a temporary visa holder will only be offered in line with the conditions and expiry date of your visa.
**We strongly encourage applicants who identify as being Aboriginal and/or Torres Strait Islander to apply.**

**Hunter New England Health employees may be eligible for a range of**benefits**such as allocated days off (ADO) for full time employees, long service leave, paid maternity leave, and salary packaging options including meal expenses.**

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