Junior Community Tech Support Assistant

2 weeks ago

Frankston, Australia Youngster.co Full time

**About Us**

Youngster.co is a certified social enterprise startup with a purpose. We believe in the power of community and technology to bridge generational gaps.

The Youngster.co program brings young people and seniors together in shopping centres, libraries, retirement villages, and other locations for intergenerational tech help sessions. Youngsters provide personalised tech help for seniors, including how to use their phone, do video calls, connect on social media, etc.

**The Role**

We are looking for people aged 18 and over who are friendly, patient, and comfortable with everyday technology to assist seniors at our Karingal Hub booth with basic tech skills. We have roles for regular Youngsters to assist people with technology, as well as Lead Youngsters who help set up and coordinate the sessions with our Community Manager.

**Key Responsibilities**

Assist seniors with tech-related queries and issues, such as smartphone, tablet, or computer troubleshooting.

Foster a friendly, respectful, and supportive environment for both seniors and youngsters.

Promote Youngster.Co's values and mission within the community.

Contribute ideas and feedback to continually improve our sessions and outreach.

**For Lead Youngsters**

Provide guidance to fellow youngster volunteers in their interactions with seniors.

Liaise with the Community Manager to ensure all sessions are running smoothly and effectively.

**Benefits**:
**By joining the Youngster.co team you will**:
Have an opportunity to make a real difference in the lives of seniors living in your area

Gain valuable skills in technology, leadership, and community engagement.

Connect with like-minded peers and professionals in the field.

Receive recognition and support from Youngster.Co and our partners.

Youngster.co will provide all the necessary training.

We don’t require you to have any specific qualifications or previous work experience. What we look for has:

- Passion for technology and willingness to share knowledge.
- Good interpersonal and communication skills.
- Ability to work with diverse age groups and backgrounds.
- Commitment to Youngster.Co's mission and values.
- Regular Youngsters need to be a minimum of 18 years old.
- Lead Youngsters need to be a minimum of 18 years old and have a valid Working With Children Check, and in some cases also a National Police Check.

Youngster.co is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all staff.

**Pay**:
$26.00 - $35.00 per hour

2 hours per week

**Benefits**:
Flexible working hours based on your availability

Google Career Certificates once you complete 10h. (Valued at $672)

**Apply**

**Job Types**: Contract, Apprenticeship
Contract length: 6 months

Pay: $26.00 - $35.00 per hour

**Benefits**:

- Unlimited annual leave

Work Location: In person

Expected Start Date: 15/02/2025

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