Business Manager

Competitive Base Salary + Salary Packaging + Company Vehicle
- Ongoing training and support in a fun and friendly workplace
- Positions commencing through October and November

**About Us**

Help is a social enterprise assisting people with disability lead fulfilling and independent lives. Over the past 57 years, we’ve created an integrated network of services to provide people with disability the essentials, routine, and stretch they seek in life. Whether it’s employment, learning, community connection, or anything in between - we work step by step alongside every individual to achieve their goals. We do this with the help of our social enterprise businesses, organisational partnerships, and Inclusive Employment Australia and NDIS service streams. Help provides an ecosystem of opportunity.

**What’s in it for you?**

At Help every person is the master of their journey. And that starts with our team. We are a values-based organisation that strives to create an environment where employees openly embrace our mission and vision every day. As a valued member of our team we’re committed to looking after you, by offering some great benefits including:

- Excellent salary sacrificing benefits Package up to **$15,900**of your annual salary tax free, and additional **$2,560** for meal and entertainment expenses
- An inclusive work environment that values both your personal and professional life, with a strong focus on flexibility to help you achieve a healthy work-life balance
- Access specialist and accredited training, professional mentoring, and ongoing coaching
- Benefit from opportunities for professional development and career advancement
- Learn while you work with the opportunity to gain a **_Certificate IV in Community Services_**:

- Celebrate your milestones through our dedicated Service Award Program
- Access free and confidential support through our Employee Assistance Program (EAP)
- A job where every day is different and you will positively contribute to the lives of people with disability
- This role includes a company vehicle

**About the opportunity**

The Business Manager leads and drives the delivery of high-quality services within the Inclusive Employment Australia framework, ensuring the achievement of sustainable employment outcomes for people with disability. This role is responsible for managing team performance, building strong community and employer partnerships, and ensuring compliance with contractual obligations and quality standards. The Business Manager fosters a positive, inclusive culture that supports staff development, service excellence, and the growth and reputation of the organisation within the local community.

**Your key responsibilities will include but are not limited to**:

- ** Ensure each participants’ individual needs and aspirations for employment are at the center of your focus**:

- Lead by example to foster a culture of empowerment, safety, continuous improvement, and alignment with HELP’s values.
- Maximise contract performance by understanding obligations, meeting targets, and supporting the team to deliver effective strategies.
- Provide operational leadership, supervision, mentoring, and resources to ensure high team performance.
- Promote a strong service culture focused on safe, best-practice disability employment supports and exceptional customer experience.
- Champion continuous improvement by identifying and implementing practice and service delivery enhancements.
- Contribute to the region’s operational service delivery and business development goals.
- Ensure branches are adequately resourced during peak periods or staff absences.
- Conduct regular staff appraisals, support development, and address any escalated employee issues promptly.
- Manage and resolve escalated customer concerns and complaints, escalating when required.
- Participate in ongoing professional development and training.
- Support and participate in planning and delivering community engagement events.

**This position is Full-Time operating in the following areas: Toowoomba region**

**_ The role will commence through October/November_**

**About you**:
We are seeking motivated and value driven leader to join our Inclusive Employment Australia division as a Business Manager. Your will have proven experience in fostering a quality team environment as well as managing and driving teams to achieve excellent outcomes for our participants. You will also have the following:

- Ability to supervise and manage the performance of employees across multiple sites
- Understanding of government funded employment programs and an ability to interpret contract requirements
- Excellent organisational skills
- Strong business acumen and an ability to work with KPI’s and targets
- High level of interpersonal, verbal and written communications skills and an ability to share skills and knowledge with others
- Proven effective problem-solving and mediation skills
- Ability to promote a proactive, diverse t