System Center Operations Manager

Come and join a thriving company and become part of a diverse global collective of free-thinkers, entrepreneurs and industry experts who are all driven to use technology to reimagine what’s possible. Capgemini. Get the future you want.

**Let’s talk about the role and responsibilities**

**Responsibilities**:

- SCOM Administration & Configuration:

- Manage, administer, and maintain System Center Operations Manager (SCOM), ensuring optimal performance and availability.
- Regularly perform system updates, patching, and troubleshooting to ensure SCOM is aligned with the best practices.
- L2/L3 Support:

- Provide L2/L3 support for monitoring tools, troubleshooting complex issues, and resolving escalations from L1 support teams.
- Proactively monitor and ensure high availability of systems, working to prevent downtime or system degradation.
- Monitoring & Observability Strategy:

- Lead and drive the thought leadership around monitoring and observability practices, including recommending the adoption of new tools, technologies, and methodologies.
- Continuously assess existing monitoring and observability strategies, and recommend forward-thinking improvements or automation to improve data collection, reporting, and alerting.
- Evaluate new trends and technologies in the monitoring space and advocate for cutting-edge solutions to enhance overall infrastructure visibility.
- Collaborative Leadership:

- Partner with cross-functional teams (DevOps, infrastructure, and security) to design, implement, and optimize comprehensive monitoring strategies across the enterprise.
- Assist in the design and implementation of proactive monitoring processes for cloud-native and hybrid environments.
- Ensure best practices are followed in the design and deployment of monitoring solutions, enhancing overall operational efficiency.
- Documentation & Reporting:

- Maintain comprehensive documentation for SCOM configurations, system architecture, monitoring dashboards, and incident management processes.
- Develop reports and visualizations that provide actionable insights into system performance and availability.
- Provide regular reporting to management regarding the health and performance of critical systems, highlighting any gaps in monitoring or observability.

**Let's talk about the team**

Our Cloud Infrastructure Services & Modern Work (CIS &MW) practice brings together the right technology, processes and culture to deliver business agility and cost reduction to our clients. We provide cloud focused client advisory and delivery services on areas such as hybrid cloud, workplace services, security, service desk and cloud service management/delivery.

Capgemini has proven experience in building cloud strategies that have enabled our clients to adopt a cloud-first approach to achieving their business objectives. Our Cloud Infrastructure Services enable enterprises to overcome the barriers to cloud adoption and manage the real business risks.

**Let’s talk about your capability and experience**
- 5+ years of experience working with SCOM administration, including setup, configuration, and ongoing management.
- Proven experience providing L2/L3 support for enterprise-scale monitoring solutions.
- Strong knowledge of monitoring principles and observability frameworks, including how to optimize alerting, reporting, and logging.
- Hands-on experience with cloud-based monitoring solutions (e.g., Azure Monitor, AWS CloudWatch) and hybrid cloud environments is a plus.
- Technical Skills:

- Expertise in SCOM management packs, agent configuration, and tuning.
- Strong experience with PowerShell scripting for automation and SCOM management.
- Familiarity with Performance Tuning, Capacity Planning, and Fault Management in monitoring systems.
- Experience with network monitoring tools (e.g., SNMP, WMI) is beneficial.
- Certifications:

- Microsoft Certified: Azure Administrator or Microsoft Certified: Azure Solutions Architect (preferred).
- ITIL or relevant certifications in IT operations (preferred).
- Soft Skills:

- Excellent problem-solving abilities and the ability to troubleshoot complex monitoring issues.
- Strong communication skills, both written and verbal, with the ability to communicate effectively with technical and non-technical stakeholders.
- Demonstrated ability to influence and drive forward-thinking solutions that advance monitoring and observability practices.
- A proactive, self-motivated approach with a strong desire for continuous learning and improvement.

**About Capgemini**

At Capgemini, we are more than just a business, we are a diverse global collective of strategic and technological experts who are passionate about finding ways technology can help our clients, our people and our communities get the future they want.

Our people are the key to making this vision a reality, which is why we have been recognised by the Australian Workplace Equality Index as LGTBQ+ ‘Employer of the Year’ and ‘Inclusion of Trans a