Data Center Operations Manager

Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I ERM, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. By enabling data center capacity through increased **Infrastructure Utilization Effectiveness (IUE) and Power Harvesting (PH)**, you will lead the retrofit efforts to upgrade legacy datacenters and harvest capacity in our existing fleet. As a group, CO+I is focused on personal and professional development for all employees, offer trainings and growth opportunities including Career Rotation Programs, Diversity & Inclusion, and professional certifications.

With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.

Do you want to empower billions across the world? Come and join us in CO+I and be at the forefront of the action

**Citizenship Verification: This position requires verification of Australian Citizenship to meet federal government security requirements.**

**100% on-site role**

Role based in **Melbourne**

**Responsibilities**:
**As a successful Energy Resource Manager, your success will be measured by**:
**_ Data Center Operations_**
- Primary focus in Managing IT Allocation at the Campus/Metro level by collaborating with key stakeholders and ensuring that demands are properly allocated across the IT infrastructure.
- Familiarize with the Data Center design and manage the IT resources by performing virtual failure analysis and develop a master allocation plan to drive the operationalization of the customer capacity.
- Ensure compliance with data center business units and service-level policies.
- Engage with appropriate teams and resources to execute tasks or projects.
- Manage programs associated with the area of responsibility.
- Demonstrate conscientiousness on cost adheres to budget requirements; keep costs reasonable and contribute to staying within budget.
- Follow and adhere to safety and security policies and procedures. Report immediately any safety or security issues or concerns.
- Participate in Root Cause Analysis (RCA) process as appropriate.
- Raise risks to the IT capacity allocation and planning. Identify power stranding and contractual inconsistencies (leased spaces).
- Ensure that the critical environment information is properly entered and maintained (tooling).
- Lead programs and projects through leadership forums aligning scope, schedule, and cost that align to our OKRs.

**_ Service Delivery_**
- Manage the assigned projects or programs to meet service delivery objectives and escalate to appropriate stakeholders to remove obstacles.
- Recognize potential customer impact of other events and issues (e.g., customer lockdown), communicate potential impact, and plan for impact accordingly.
- Proactively review schedules and avoid conflicts when possible. Identify, coordinate, manage expectations, and offer alternatives when defining customer solutions.
- Manage relationships with vendors and suppliers to ensure that all expectations are clarified, understood, documented, and met.

**_ Data Center Work Environment_**
- Share best practices; assist others in learning role, process, procedures.
- Collaborate and engage with Subject Matter Experts (SMEs) across CO+I and engineering groups to gain program / project insights.
- Leverage and synthesize these insights to develop and operationalize solutions that mitigate our customer gaps.
- Provide mentorship across data centers for specific expertise.
- Seek training opportunities that meet the interest of the business as well as own career goals and objectives.
- Suggest ways of reducing risk of performing maintenance; work with others to accommodate scheduling needs.
- Suggest improvements in implementation based on depth of understanding.
- Contribute to a positive team environment by learning and adopting best practices.
- Contribute constructively during team meetings and in cross-discipline collaborations within the service team.
- Recognize priority of team success over individual achievement.
- Collaborate and negotiate effectively with others and seek guidance from management to identify delegates to deliver results.

**_ Ownership_**
- In alignment with management priorities, hold self-accountable for the end-to-end service quality, completeness, and resulting customer experience (including but not limited to availability, safety, security, customer service). Support escalation of issues to appropriate owner.

**_ Other_**
- Embody our Microsoft One culture and values.

**Qualifications**:
**Qualifications**

**Required Qualifications**:

- High School Diploma or equivalent AND 3+ years’ experience supporting IT equipment or related tech