Client Services Team Lead

5 days ago

Cannon Hill, Australia Endeavour Foundation Full time

Leadership Position of small team fostering collaboration
- Full time position based at Cannon Hill OR Rockhampton Office
- Career progression and continue supporting the clients in meaningful way

Endeavour Foundation is one of Australia’s largest employers of people living with disability. Our people live and breathe our purpose every day, with flexible working, great perks, and work/life balance. We are dedicated to creating an inclusive culture where our employees can grow, learn, and do their best work. **Our purpose is simple: make possibility a reality.**

**About the role**:
This is more than just a leadership role—it's your opportunity to make a meaningful impact in the lives of people with disability while shaping the future of service delivery. The Client Services Team Lead is a key role responsible for ensuring quality enabling services for Disability people we support and frontline service delivery teams. Reporting to the Operations Manager, this role is full time hours based at the Endeavour Foundation Support Office in Cannon Hill. You will lead and guide a small team as you create excellence in client experiences.
- In this pivotal role, you'll:_
- Lead and mentor a dedicated team of 4-6 coordinators and officers.
- Ensure our services meet legislative standards and align with financial sustainability goals
- Share your expertise to coach others and foster continuous improvement
- Drive innovation across the full client experience journey
- Collaborate to enhance systems, processes, and service outcomes

**About you**:

- _Tertiary qualification in relevant discipline_ including business (desirable) or community services (desirable).
- Leadership or team management skills required
- Be willing to obtain a current National Criminal History check\
- Hold or be willing to obtain a positive notice from Disability Services (Yellow Card) and Working with Children Check (Blue card)

**Benefits and Perks**:

- Salary Package up to $15,900 of your annual salary tax free, and additional $2,650 for meal and entertainment expenses
- Hybrid working environment, WFH flexibility.
- Onsite Parking and Café in Support Office
- Use your pre-tax income to purchase a new or used car, saving on both the purchase price and running costs via a Novated Lease through Salary Packaging.
- Discounts on Corporate Private Health Insurance, selected Kia vehicles and white goods at Harvey Norman
- Discounted family gym memberships through Fitness Passport
- Supportive induction and learning opportunities, with Reward and Recognition Program
- 6 weeks paid parental leave for primary carer
- Free mental coaching and counselling through our Employee Assistance Program.

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