Claims Dispute Resolution Case Manager

1 week ago

North Sydney, Australia Zurich Insurance Full time

**Let’s create a bright future together**

At Zurich, being a responsible and impactful business is more than a story we tell. We are passionate about our purpose to **‘create a brighter future together’**, where our voices are diverse, our behaviours are inclusive, our actions drive equity, and our people feel a sense of belonging.

There are many reasons why Zurich is the right choice for you. But perhaps the most important is the opportunity you will have to grow and thrive in your career. Working with global, diverse, and inclusive teams, you'll have the chance to develop valuable skills, explore your passions and make a positive impact beyond your role.

**About the role**

As the Internal Dispute Resolution Claims Case Manager, you’ll be responsible for investigating and resolving disputes relating to claims decisions, with an independent and unbiased view.

You will understand the areas of the dispute that meet or do not meet relevant regulations, process, and compliance obligations. You will prepare written responses to claims complaints, and liaise with senior stakeholders to provide appropriate resolution of customer disputes with the objective of resolving customer complaints, repairing damaged customer relationships, and retaining customers at risk of attrition.

You will work with customers to manage expectations, deliver on commitments, provide clear responses on Zurich’s position, and ensure all regulatory and internal timeframes are adhered to.

**Important to your success**
- An advanced level of customer service and complaint resolutions skills, with exceptional communication skills.
- Comprehensive understanding of life insurance claims handling practices and processes.
- Strong knowledge of RG271 principals, the Insurance Contracts Act, relevant regulations, legislations, and medical insurance terminology.

**Zurich is here to support you**

At Zurich, we encourage a vibrant culture of employee community activism through giving and volunteering in support of charities and community initiatives that are important to our employees.

To enable this, we offer:

- An annual Volunteer Day
- Z Zurich Foundation - dollar matching donations
- Opportunities to get involved in our Community Partnerships - Tackle Your Feelings, Raise, Beyond Empathy and Variety

And we

  • Idr Claims Dispute Resolution Case Manager

    2 weeks ago

    North Sydney, Australia Zurich Insurance Full time

    **How does 5 weeks leave per year, an impactful career that you’ll truly love, and working for a great organisation that empowers wellbeing sound like to you?** **A new adventure awaits** At Zurich we’re on a journey towards a brighter futureA brighter future for you - focused on your career, your wellbeing, and your community - as well as our...

  • Claims Dispute Resolution Case Manager

    18 hours ago

    North Sydney, Australia Zurich Insurance Full time

    A new adventure awaits- At Zurich we’re on a journey to lighting the way to a brighter futureA brighter future for you - focused on your career, your wellbeing, and your community - as well as our customers and the planet.- This exciting adventure will drive positive impact. So, if you want to be part of a values led organisation, that is a leader in the...

  • Internal Dispute Resolution Claims Case Manager

    1 week ago

    North Sydney Council, Australia Zurich Australia Full time $80,000 - $120,000 per year

    A new transformational adventure awaits you…How does 5 weeks of annual leave, a fulfilling career you'll genuinely enjoy, and working for a reputable organization that promotes wellbeing and drives digital transformation sound to you?As one of Forbes 2024 'World's Best Employers' and Fortune's 'World's Most Admired Companies' for 2025, Zurich - a leader in...

  • Internal Dispute Resolution Claims Case Manager

    1 week ago

    North Sydney, Australia Zurich Insurance Full time

    **A new transformational adventure awaits you** How does 5 weeks of annual leave, a fulfilling career you'll genuinely enjoy, and working for a reputable organization that promotes wellbeing and drives digital transformation sound to you? As one of Forbes 2024 ‘World’s Best Employers’ and Fortune’s ‘World’s Most Admired Companies’ for 2025,...

  • Claims Resolution Specialist

    2 days ago

    Sydney, New South Wales, Australia Insurance Australia Group Full time

    Create impact as a Claims Resolutions Specialist (CTP Claims)Your RoleJoin us as a Claims Resolution Specialist in CTP Liability and Disputes, where youll play a key role in delivering strategic legal services, expert advice, and effective advocacy throughout formal dispute processes. Youll drive timely, evidence-based decision that improves claims outcome...

  • Claims Resolution Specialist

    1 week ago

    Sydney, New South Wales, Australia IAG Full time $90,000 - $120,000 per year

    Create impact as aClaims Resolutions Specialist (CTP Claims)Join the largest general insurance group in Australia and Aotearoa New Zealand. We're a top-tier ASX-listed company helping to make the world a safer place through creating a stronger and more resilient business and enabling our portfolio of iconic insurance brands.Your RoleJoin us as a Claims...

  • Dispute Resolution Specialist

    4 days ago

    North Sydney, Australia Zurich Insurance Full time

    About us- At Zurich, being a responsible and impactful business is more than a story we tell. We are passionate about our purpose to ‘create a brighter future together’, where our voices are diverse, our behaviours are inclusive, our actions drive equity, and our people feel a sense of belonging.There are many reasons why Zurich is the right choice for...

  • Specialist, Claims Resolution

    4 days ago

    Sydney, Australia Insurance Australia Group Full time

    Create impact as a **Claims Resolutions Specialist** Join the largest general insurance group in Australia and New Zealand. Insurance so much more than you think. **Your Role** Join our team as a Specialist in Claims Resolution in CTP Liability and Disputes and play a pivotal role in delivering cost-effective and efficient legal services, advice, and...

  • Associate: Disputes

    2 weeks ago

    Sydney, Australia White & Case Full time

    **Associate: Disputes** **The opportunity** Are you ready to make your mark as part of our Commercial Litigation Practice in our Sydney office? Our Commercial Litigation Practice specialises in representing clients in high-stakes business disputes across a wide range of industries. We provide expert legal services in areas such as contract disputes, class...

  • Senior Dispute Resolution Case Manager

    7 days ago

    North Sydney Council, Australia Zurich 56 Company Ltd Full time

    Senior Dispute Resolution Case Manager - 12 month contract A new transformational adventure awaits you… How does 5 weeks of annual leave, a fulfilling career you'll genuinely enjoy, and working for a reputable organization that promotes wellbeing and drives digital transformation sound to you? As one of Forbes 2024 ‘World’s Best Employers’ and...