Customer Success Manager

23 hours ago

Sydney Central Business District, Australia SuccessEngine Full time

Due to continued enterprise growth in the ANZ region, a role has become available for an Enterprise Customer Success Manager to join this Australian fin-tech business.

**Reporting to the Head of Customer Success (APAC), you will be responsible for**:

- Acting as a trusted advisor and managing a strategic enterprise book of accounts focusing on driving relationships, adoption and retention.
- Collaborating closely with sales through to product and engineering teams to gather ongoing customer requirements through regular meetings.
- Driving value of the product with the customer through onboarding and education activities.
- Running regular reviews including QBR's and product roadmap meetings with customers together with internal teams.

**Key Requirements**:

- Must have experience in Customer Success working with Enterprise customers.
- Experience working in a SaaS environment.
- Excellent communication and collaboration skills with internal and external stakeholders.
- Ability to work effectively in a fast-paced environment.

**What's in it for you?**
- Competitive salary package
- Flexible working environment
- Partner with some of the largest brands in Australia.
- Be mentored and managed by an experienced Customer Success Leader.

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