Bell Services Captain

**Company Description**:
**BETTER BEGINS HERE**

Crown Resorts is a great place to visit and it’s an even better place to work, a place where you can play your part in creating joyful experiences for our guests and our people. We value passion, creativity, and an appetite for change - for the better. Here, you’ll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.

**The role**

Crown Towers Perth are seeking a dedicated Bell Services Captain to join our exceptional team. As the Bell Captain you will be responsible for the daily operations of the department including team development and superior guest relations to enhance the customer service experience for hotel guests.

A Bell Captain is a Team Leader or Supervisor of the Valet and Bell Services teams. In this role you will provide guidance and direction to our Bell Services Attendants and Doorpersons working at Crown Towers Perth.

This is a full-time position and requires an Australian Driver's license and 7-day**availability.

**About you**

You’ll bring the following:

- Current WA unrestricted C class manual driver’s license
- Proven experience in a bell services or guest services role, preferably in a luxury hotel or resort setting
- Excellent customer service skills with a friendly, professional, and customer-focused demeanor
- Strong team leadership experience
- Strong communication and time management experience
- Knowledge of hotel operations and procedures, with a commitment to upholding high standards of service

**Additional Information**:
This role requires
- Hospitality or related qualification
- Demonstrated Hotel operational experience
- Strong understanding of Hotel Property Management Systems (preferably OPERA)

**What you can expect from us**

On top of exciting career possibilities, we offer better exposure to experiences and learning.

Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.