Change Manager
1 week ago
australia melbourne contract au$95 - au$110 per hour**The Role**
Join our government client team and take on a pivotal role as a Change Manager, driving a transformational change program across their complaints handling work. Collaborate closely with the team to manage organisational change and deliver a seamless end-to-end experience for users across the complaints function. The role is an intial 3-6 month contract with a possibility of extension.
**Responsibilities**
- Develop and implement change management strategy and plans.
- Monitor and report on endorsed plans with clear success metrics to track progress.
- Take ownership of all aspects of change management, covering cultural change programs, organisational impact assessments, stakeholder analysis, and business process development.
- Lead the design and delivery of robust training, communication, and education materials for staff and managers.
- Prepare high-quality project documentation, including change management strategies and plans, business process and design documentation etc.
**About You**
- Proven background in change management with a focus on improving customer experience.
- Strong communication and stakeholder engagement skills.
- Experience in developing and implementing change management strategies and plans.
- Ability to design and deliver comprehensive training, communication, and education materials for staff and managers.
- Strong project management skills and experience leading organisational change efforts.
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