Customer Service Consultant

1 week ago

Caulfield North, Australia Probe Group Full time

**Description**:
At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.

Working on behalf of a well-known transport and Logistics brand which builds unique, innovative, and tailored transport and logistics solutions across an unrivalled and expansive network throughout Australia and New Zealand, you will be a part of their journey as they enter into a new and exciting chapter.

Our client is bringing their Shared Services department onshore to Australia to bring them closer to their customers to enable an exceptional customer experience. Be part of a new team that will deliver a new customer-first experience, which will see you engaging with clients (B2B) in real conversations with the ownership to resolve the call.

Now, enough about us. Let’s chat about you.

You are a confident communicator, have a keen eye for detail and take pride in your customer-first approach. You'll be receptive to different personalities, and use varied approaches in your interactions with people to negotiate and handle objections. In this role, you will be responsible for communicating directly with business clients to help with any queries and resolve outstanding balances owed. Success for us is all about working together with our customers to find the best solution.

We’ll provide all the training you’ll need and with the scale of our business, you'll find plenty of opportunities to develop and grow your career with us.

If you’re interested, here is what you need to know.

Positions commencing 18th July
Rotating Shift Monday to Friday 8:00 am - 8:00 pm
3 Days in Office - 2 Days Work from Home - Post Training
Training based in Caulfield North (close to shops and public transport)

Thrive in building a professional rapport over the phone
Love working in a fast-paced environment where you have set targets to achieve within set timeframes
Have an ability to undertake multiple tasks whilst actively listening to assist in resolving electors needs
Demonstrate competent computer skills including system navigation
We as passionate as we are about providing exceptional customer experiences

Our promise to you.

There is no rule that says that work can’t be fun. We promise that every day will be different and that fun will be had. We promise you an opportunity to grab a job and stay for a career. We promise you rewards for a job well done and an inclusive culture. We’re committed to continuously improving and maintaining our diverse and

inclusive workforce. We believe in having a PURPOSE. Investing in our PEOPLE, and being PASSIONATE about what we do

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