Digital Operations Manager

We are looking for the new breed of Digital Operations Manager
Are you an experienced Digital Operations Manager who loves creativity and the opportunities that new technology and thinking provides?

**The day to day**:
Act in an instructional and supervisory capacity for the digital teams with regard to the resourcing, conduct, communication and ethos of the department ensuring the development of creative excellence.

Operations
- Encourage and facilitate collaboration and interaction between departments where relevant.
- Work with the Director, Digital & Strategic Operations to drive awareness of specialist capabilities and bake in consultation and engagement across project lifecycles.
- Maintain and update the team schedule to accurately reflect live work.
- Work closely with Tech Project Managers to identify and manage resource bottlenecks, clashes and shortfalls ensuring the smooth progress of approved projects, juggling resources and escalating when freelance request is necessary.
- Manage fluctuating workflow across the Tech team; providing regular capacity forecasts.
- Assisting with forward planning to recognise contractor future hire requirements, seeking digital contractors by reaching out to suppliers and individual freelancers, and negotiating with external suppliers on rates and cost.

People, team culture and ways of working
- Assist the Director, Digital & Strategic Operations in facilitating change and developing our human capital.
- Partner with other key operations resources across the Melbourne and Sydney offices to create a shared purpose and respectful and positive collaboration and teamwork for our Tech output.
- Identify skills needs and shortages and opportunities to develop team members - contributing to growth, staff retention and satisfaction.
- Act as an enabler between conflicting agendas to find solutions that satisfy client requirements whilst working in the best interest of the digital teams.

**Capabilities**:

- You will have demonstrable experience in a similar role in an agency setting. Knowledge across creative, content and PR will be a huge bonus.
- Resource/Traffic management experience.
- Exposure to team management software (10000ft, Resource Guru, Trello, Jira, or similar)
- Appreciation of various types of digital projects from small through to large, and an understanding of digital skill sets and processes.
- Strong project management skills.
- Ability to energise and motivate a team.
- A strategic and problem-solving mindset.

WE ARE CHEP, AND WE BELIEVE IN NEW ECONOMY CREATIVITY
Today, brands need to adapt to new channels, technologies, experiences, social goals, environmental needs and operating speeds.
New Economy Creativity harnesses two powerful drivers of change: creativity and technology. It is diverse and data driven; and relentless in finding the most compelling way to hold attention and impact how people think, feel and act.
It's about helping companies reorientate to make long-lasting positive impacts. Its focus is on building future brands that are positive forces, while converting existing demand.
The diversity of the challenges at CHEP make it a fulfilling place to work, and a crash course in every skill you need - creative, strategy, experience, data, media, social, PR, technology, e-commerce, experiential, and research is all under one roof. We let creativity live in every department, and it's all pulled together by our first-class Leadership team.

**Please note**: All applicants must have valid Australian working rights.

Clemenger Group is an equal opportunity employer and is committed to building a diverse and inclusive workplace. We encourage Aboriginal, Torres Strait Islander and people of all backgrounds to apply.
Clemenger Group is proud to be endorsed by Work180 as an employer of choice for women.
At Clemenger Group we employ flexible work practices where appropriate, support charities including Peter MacCallum, and undertake a range of environmental initiatives across our businesses.