Central Reservations Agent

**Seagrass Boutique Hospitality Group** are looking for experienced **Central Reservations Agents** to join our central reservations team in **Parramatta**. Working directly with the Central Reservations Manager, you will be responsible all reservations for **Sydney based steak house restaurants**: - **The Meat & Wine Co** and **6 Head**. Being the first point of contact with our guests, our agents should want to make a positive impact on the people you interact with, leaving them with a memorable first impression. **Key tasks**: - Ensuring all reservations are handled promptly and recorded accurately and provide efficient and professional service to all guests - Maintain a thorough knowledge of all stores and promotions - Maintaining brand knowledge and current with restaurant operational requirements in relation to reservations management ie, seating times, minimum spends etc - Provide exceptional customer service and communication. Listening to guests in order to understand their needs and offer tailored options for reservations, - Respond to all guest feedback - Be knowledgeable of the brand loyalty program and provide appropriate benefits to our current and future members. **Benefits include**: - Employee discounts over 4 brands in Melbourne - A training program dedicated to developing our team and giving them the best opportunities to succeed - Potential career progression with a national company - Support from an experienced dedicated team **What we are looking for**: - A Team player with high level of initiative and the ability to work autonomously - Previous reservations management experience within restaurant essential. - Excellent communication, attention to detail, administration and time management skills - Current RSA qualification or the ability to obtain is essential - Rotating roster Monday - Sunday Monday - Thursday 9am - 7pm, Friday - Saturday 9am - 8pm and Sundays 12pm to 7pm - Subject to change upon CRS expansion) - Host background desirable We are looking for the exceptional applicants who are passionate about the hospitality industry and values being part of a supportive team. If you feel you are suitable for this role, please click "Apply" **Job Type**: Part-time **Salary**: $22.00 - $29.00 per hour Schedule: - Monday to Friday - Rotating roster - Weekend availability Application Question(s): - How much experience do you have using Sevenrooms? - Are you available to work weekends? Work Authorisation: - Australia (required) Work Location: In person