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Care Services Coordinator After-hours

2 weeks ago

Geelong, Australia Home Instead Geelong Full time

**Home Instead** is a leading provider of high-quality, relationship-based in-home care for ageing adults. Home Instead Geelong was founded by Giovanni and Giselle Siano in 2018 and now employs over 370 people in the Geelong region.

We help with a range of personal and lifestyle needs while providing welcome companionship for ageing adults. Services include assistance with personal care, light household duties, meal preparation, medication reminders, and transport to appointments, shopping and social outings and care management. We also provide specialist care within the following domains: Dementia, Parkinson's disease, MND, MS and Palliative care at home.

Home Instead Geelong was named as Geelong’s ‘Business of the Year 2021’ and received the ‘Emerging Business (under 3 years) award in the Geelong Business Excellence Awards, a prestigious award which celebrates the achievements of businesses in the Geelong region.

About the role

Due to rapid expansion of the business, an exciting career opportunity exists for an energetic, self-motivated, and organised team member who loves nothing more than problem solving rosters.

The Care Services Coordinator is an after-hours position, best suited to someone who is driven and client focused.

The roster is 7 days on, 7 days off, working between 5:30pm and 8am weekdays, and Saturdays and Sundays.

Primary Duties, include but are not limited to:

- Answer each incoming call in a friendly, professional, and knowledgeable manner.
- Coordinate client services and carer schedules on a daily basis to ensure that all clients receive the services that they have requested.
- Manage incoming requests in a friendly and professional manner.
- You will need to get to know our carers (also known as CAREGivers) and clients so you can match their requirements, skills, experience, and personality to make for a perfect partnership.
- Work with key stakeholders providing relevant information from initial requests.
- Set up and finalise new client schedules.

What we offer:

- Great job satisfaction where you a making a difference to people living in the community
- A permanent full-time position
- Flexible working arrangements
- Birthday day off
- Above Award salary
- Salary packaging benefits (Novated leasing)
- Be a part of a growing and highly dynamic organisation, named as Geelong’s ‘Business of the Year 2021’
- Opportunity to join our Traineeship program and obtain a Cert4 in Business as part of your employment

Skills and experience
- Customer service experience where telephone communication was the primary communication with clients and/or employees.
- Previous experience in scheduling/rostering people and /or services in a fast-paced environment would be an advantage.
- Strong organisational, time management and problem-solving skills with previous office administration experience.
- Accurate data entry skills and experience in MS Office suite.
- An outgoing personality with high energy levels, good communication skills and personable telephone manager.
- A demonstrated interest and empathy in supporting older and vulnerable people.

**Job Type**: Part-time
Part-time hours: 15 per week

**Salary**: $50,000.00 - $65,000.00 per year

**Benefits**:

- Employee mentoring program
- Professional development assistance
- Work from home

Schedule:

- Evening shift
- Morning shift
- Night shift
- Rotating roster

Supplementary Pay:

- Penalty rates

**Experience**:

- Customer service: 2 years (preferred)
- rostering/scheduling after hours: 2 years (preferred)

Work Authorisation:

- Australia (required)