Customer Service Team Leader

3 days ago

Majura, Australia IKEA Full time

Who you are

You are an inspirational leader and impassioned ambassador in customer excellence. With highly developed communication and organisational skills, you demonstrate strong and effective leadership skills with the ability to successfully manage, develop, coach and mentor a large team of co-workers. Your role will include a high operational focus in overseeing the daily operations of the Customer Service department, serving customers, managing co-workers and maintaining a strong focus on the customer transaction. You are continually proactive in seeking ways to simplify processes and reduce unnecessary negative costs to the business. You are also available to work across the store opening hours, including some late nights and alternate weekends.

**Responsibilities**:
As a Customer Service Team Leader, your responsibilities will include but not be limited to:

- Coaching and developing co-workers and leading by example so they are always ready to meet the needs of our customers and be supported grow professionally.
- Ensuring co-workers are actively supported in their daily work and you actively develop, coach and mentor your team through set reviews.
- Ensuring customers are always in focus and striving to make them smile, by showing empathy and care.
- Actively working with customer insights to increase customer satisfaction.
- Providing customers with a pleasant shopping experience through ensuring smooth and seamless processes are in practice.
- Listening to our customers, supporting them with an attitude based on IKEA’s values and always aiming to be an ambassador for the store.
- Supervising and actively supporting your team to ensure daily operations are secured to ensure a positive customer journey.

Together as a team

Together the Customer Service team is to continually identify and remove hindrances in order to secure an easy buying experience, a positive shopping experience and easy payment and after-sales fulfilment. A perfect opportunity to hone your customer skills, within this fast-paced and dynamic environment. We want our customers to return and the best way to do this is to make each connection with IKEA a positive experience.

Additional Information

This opportunity is permanent full time 76 hours per/fortnight.

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