Infringement Review Officer

2 weeks ago

Melbourne, Australia City of Melbourne Full time

**Vacancy Details**:

- Position:

- Organisation Unit:

- Location:

- Tenure:

- Closing:

- Synopsis:
- Full Time permanent position
- $71,536 - $82,930 (Depending on skills + experience) + 11.5% Superannuation
- Contribute to the success of a capital city

**We are the City of Melbourne, a City of possibility and place to be bold and inspirational.**
- Situated on the traditional lands of the Bunurong Boon Wurrung and Wurundjeri Woi-wurrung peoples of the Kulin nation, Melbourne has long been considered one of the world’s most liveable and prosperous cities and a thriving, successful example of multiculturalism and diversity. At the heart of this is the City of Melbourne, a proud organisation positioned to excel as a leading capital city by delivering what matters most to those who work, live, study, visit and invest here._

Together we Make the Difference **#teammelbourne**

**How this position will Make the Difference to City of Melbourne**:
Infringement Review Officers are responsible for determining outcomes to written infringement review objections submitted by customers, carrying out investigations on each case, preparing high quality responses in writing and providing advice or further explanation over the phone. The role is guided by the City of Melbourne’s Infringement Review Guidelines and the branch's policies and procedures.

**What you will bring: (Selection Criteria)**
- Ability to demonstrate and display City of Melbourne Values - accountability, integrity, courage, respect for self and others, and striving for excellence.
- Excellent written and verbal communication skills; including the ability to prepare high quality responses to complex customer correspondence.
- Ability and willingness to adapt to a dynamic work environment with a flexible and positive approach to change, and personal learning and development.
- Excellent customer service skills and an ability to deal with customers at all levels in a tactful, professional and courteous manner.
- Demonstrated skills in conflict resolution and the ability to remain calm, objective and in control when dealing with customer issues and concerns.

**In addition the Infringement Review Officer will ideally possess**
- Demonstrated knowledge of the legislative and regulatory framework relating to the issue and enforcement of infringement notices.
- Experience in exercising appropriate discretion with regards to relevant Acts and legislation, Local Laws, or proven ability to quickly develop the knowledge required.

**What we can offer you at City of Melbourne**
- Opportunities for professional development, training and study assistance to enhance your career progression.
- Multicultural organisation that values diversity
- Optional ADO available
- Up to 20 Weeks Paid Parental Leave & Paid Volunteer Leave
- Wellbeing Initiatives, Employee Assistance Program (EAP) and CoM Unity Employee Benefits
- Salary sacrificing, MYKI Commuter Club Pass and more..

**How to apply**:

- Attach your resume
- Attach a cover letter (max 2 pages) addressing the "What You Will Bring to the Role" requirements.

Please address your covering letter to **Carolina Miano, Infringement Review Lead**

**Application to be submitted by 11:45pm, Thursday March 6th 2025**

To learn more about our recruitment process, please read our Recruitment process and Application tips.

For information about the broader collection and use of personal information by the City of Melbourne, please refer to our Privacy Policy.

  • Infringement Review Officer

    1 week ago

    Melbourne, Victoria, Australia City of Monash Full time $60,000 - $80,000 per year

    Permanent Full-Time positionSalary - Band 5A $78, SuperannuationVibrant Glen Waverley Precinct with staff carpark availableClosing Sunday 21 September 2025City of Monash is a dynamic organisation committed to providing excellence in service delivery. Located in the eastern region, Monash is a cosmopolitan and culturally diverse city, close to the demographic...

  • Infringement Review Officer Lead

    1 week ago

    Melbourne, Victoria, Australia Hays Full time

    I am recruiting a great opportunity within the hustle and bustle of Melbourne CBD.Your new councilOur Council located in the Melbourne CBD are seeking a Lead Infringement Review Officer to join their team within their infringement team/parking services.Your new roleYou will be an experienced Infringement Review Officer Lead and your duties on a daily basis...

  • Infringement Review

    1 week ago

    Melbourne, Victoria, Australia Banyule City Council Full time $45,030 - $90,983 per year

    Join Banyule City Council as an Infringement Review &Business Support Officer - support community outcomes and contribute to fair,consistent decision-making.Banyule City Council is seeking a temporary part time InfringementsReview & Business Support Officer to join our Municipal Laws team – a rolethat blends administrative precision, community engagement,...

  • Infringement Review Officer

    4 days ago

    Melbourne, Victoria, Australia City of Melbourne Full time $71,536 - $82,530 per year

    Fixed Term 12-month position$71,536 – $82,930 (Dependant on skills + experience) + 12% SuperannuationFull time position supporting the communityAbout the roleThe Community and City Services Division places people, families and communities at the heart of its work, striving to create a liveable, healthy and vibrant Melbourne that meets the needs of a...

  • Infringement Review Officer

    2 days ago

    Melbourne, Australia City of Monash Full time

    **Job no**: 494125 **Categories**: Government and Defence Permanent Full Time Position Salary from $73,455 pa + Superannuation Based in Glen Waverley About Us Monash is a dynamic organisation committed to providing excellence in service delivery. Located in the eastern region, Monash is a cosmopolitan and culturally diverse city, close to the...

  • Infringement Review Officer

    1 week ago

    Melbourne, Victoria, Australia City Of Monash Full time

    **Job no**: 494314**Categories**: Government and DefencePermanent Full Time PositionSalary from $73,455 pa + SuperannuationBased at our Civic Centre in Glen WaverleyAbout UsMonash is a dynamic organisation committed to providing excellence in service delivery. Located in the eastern region, Monash is a cosmopolitan and culturally diverse city, close to the...

  • Infringement Review and Business Support Officer

    2 days ago

    Melbourne, Victoria, Australia Council Jobs Full time

    Infringement Review and Business Support OfficerJoin Banyule City Council as an Infringement Review & Business Support Officer - support community outcomes and contribute to fair, consistent decision-making.Banyule City Council is seeking a temporary part time Infringements Review & Business Support Officer to join our Municipal Laws team – a role that...

  • Infringement Review and Business Support Officer

    2 days ago

    Melbourne, Victoria, Australia Council Jobs Full time

    Infringement Review and Business Support OfficerJoin Banyule City Council as an Infringement Review & Business Support Officer - support community outcomes and contribute to fair, consistent decision-making.Banyule City Council is seeking a temporary part time Infringements Review & Business Support Officer to join our Municipal Laws team – a role that...

  • Community Amenity Professional

    1 week ago

    Melbourne, Victoria, Australia beBeeReviews Full time $73,955 - $77,374

    Job DescriptionWe are seeking a dedicated Internal Reviews Officer to join our Community Amenity Administration Team. As an integral part of a multi-disciplinary and dynamic team, you will provide support to the wider Community Amenity department.The successful candidate will use their excellent judgement and legislative knowledge to consider each case on...

  • Infringement Review Officer

    2 days ago

    Melbourne, Australia City of Melbourne Full time

    **Vacancy Details**: - Position: - Organisation Unit: - Location: - Tenure: - Closing: - Synopsis: - **Fixed Term 12-month position**: - **$71,536 - $82,930 (Dependant on skills + experience) + 12% Superannuation**: - **Full time position supporting the community!** **About the role** The Community and City Services Division places people,...