Infringement Review Officer

2 weeks ago

Melbourne, Australia City of Melbourne Full time

**Vacancy Details**:

- Position:

- Organisation Unit:

- Location:

- Tenure:

- Closing:

- Synopsis:
- Full Time permanent position
- $71,536 - $82,930 (Depending on skills + experience) + 11.5% Superannuation
- Contribute to the success of a capital city

**We are the City of Melbourne, a City of possibility and place to be bold and inspirational.**
- Situated on the traditional lands of the Bunurong Boon Wurrung and Wurundjeri Woi-wurrung peoples of the Kulin nation, Melbourne has long been considered one of the world’s most liveable and prosperous cities and a thriving, successful example of multiculturalism and diversity. At the heart of this is the City of Melbourne, a proud organisation positioned to excel as a leading capital city by delivering what matters most to those who work, live, study, visit and invest here._

Together we Make the Difference **#teammelbourne**

**How this position will Make the Difference to City of Melbourne**:
Infringement Review Officers are responsible for determining outcomes to written infringement review objections submitted by customers, carrying out investigations on each case, preparing high quality responses in writing and providing advice or further explanation over the phone. The role is guided by the City of Melbourne’s Infringement Review Guidelines and the branch's policies and procedures.

**What you will bring: (Selection Criteria)**
- Ability to demonstrate and display City of Melbourne Values - accountability, integrity, courage, respect for self and others, and striving for excellence.
- Excellent written and verbal communication skills; including the ability to prepare high quality responses to complex customer correspondence.
- Ability and willingness to adapt to a dynamic work environment with a flexible and positive approach to change, and personal learning and development.
- Excellent customer service skills and an ability to deal with customers at all levels in a tactful, professional and courteous manner.
- Demonstrated skills in conflict resolution and the ability to remain calm, objective and in control when dealing with customer issues and concerns.

**In addition the Infringement Review Officer will ideally possess**
- Demonstrated knowledge of the legislative and regulatory framework relating to the issue and enforcement of infringement notices.
- Experience in exercising appropriate discretion with regards to relevant Acts and legislation, Local Laws, or proven ability to quickly develop the knowledge required.

**What we can offer you at City of Melbourne**
- Opportunities for professional development, training and study assistance to enhance your career progression.
- Multicultural organisation that values diversity
- Optional ADO available
- Up to 20 Weeks Paid Parental Leave & Paid Volunteer Leave
- Wellbeing Initiatives, Employee Assistance Program (EAP) and CoM Unity Employee Benefits
- Salary sacrificing, MYKI Commuter Club Pass and more..

**How to apply**:

- Attach your resume
- Attach a cover letter (max 2 pages) addressing the "What You Will Bring to the Role" requirements.

Please address your covering letter to **Carolina Miano, Infringement Review Lead**

**Application to be submitted by 11:45pm, Thursday March 6th 2025**

To learn more about our recruitment process, please read our Recruitment process and Application tips.

For information about the broader collection and use of personal information by the City of Melbourne, please refer to our Privacy Policy.

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