Liability Claims Technical Manager

At Allianz, we care for all the things that make you, you. For feeling like you belong. For a place where learning never stops. For growing new skills and opening up exciting possibilities. For your curiosity to thrive and help transform an industry. And when life twists, there’s flexibility for balance and the support you need. We know that flexible work comes in different forms, that’s why we’re embracing hybrid teams - enabling employees to maintain a balance of working both in the office and remote, supporting the needs of both the business and individual. So, come and share your ideas, give back and feel proud to be part of a company doing work that matters across climate change and mental health. Let’s care for everyone’s tomorrow so we can create a better future together.

**TECHNICAL MANAGER | SYDNEY - NSW**
- Enjoy career growth opportunities with a business who is growing from strength to strength
- Utilise your technical background to influence front-end claims outcomes
- Bring your fresh thinking to a place where innovation matters

To ensure Allianz’ internal and external customer expectations are exceeded and business objectives are met by assisting a team of people through effective management and relationship techniques, coordination of activities, maintenance of AAL standards, continuous improvement of business processes, adherence to all compliance/risk policies, legal and regulatory obligations, manage change by working closely with project teams, owning and managing risks incidents, conducting internal reviews as part of the IDR Process and training. To contribute to the achievement of the Allianz targets and ensure positive business outcomes by contributing to the development and implementation of strategic initiatives. Managing the Claims Technical Support team, ensuring engagement from team members and contributing to a positive team culture.

**You'll be responsible for**:

- Strategic Technical Management
- Coordination of Head Office Reporting & distribution
- Manage Document Compliance Sign Off Tasks for the National Liability Team
- Complete Internal Dispute Resolution for Liability Claims, National (IDR and Broker Triage programs)
- External Dispute Resolution for Liability Claims, National (eg AFCA)
- Identify trends/areas where training or procedure updates are required, implement same with input from team managers and monitor to ensure compliance
- Liability Unit contact for all Authority & Licence compliance
- Organise and facilitate annual compliance and BAU training for the Liability Claims Unit, including internal and external run sessions
- Supporting Loss Adjuster activities to monitor performance
- Liaison with National Investigations Unit and Investigation referrals to monitor performance
- Ensure compliance with RG 271, CAAFS, GICoP and CAAFS
- Own incidents and work with internal stakeholders to progress incidents to closure
- Cooperate and actively participate in internal audit and control testing. Owning and leading any actions following such internal audits and control testing to ensure actions are completed by the due dates.
- Actively participate and support adherence to various global frameworks.
- Change management: working with project teams to provide input, design solutions, implement and embed changes in team.

**Important to your success**:

- Relevant tertiary and/or industry qualifications
- 2+ years previous experience in Insurance, Legal and/or Claims environment
- Ability to work effectively under pressure and in a fast-paced environment
- Excellent customer service abilities and solid verbal communication skills
- Strong negotiation and conflict resolution skills
- Attention to detail
- Ability to work with different stakeholders
- Problem solving
- Time management and being able to prioritise
- Good presentation skills

**What's on offer?**
- Access on-demand lifelong learning and take control of your career development.
- Learn through being supported and encouraged to take on new challenges that will help you to develop new skills
- Be part of a team that’s open-minded, supportive, approachable and genuinely focused on customer outcomes
- We understand about work-life balance, we are always willing to discuss flexible & remote working options with our employees. Allianz is an accredited FlexReady employer.
- Access a range of benefits, such as discounts at retailers, travel firms, health insurers, gyms and financial institutions, alongside a significant discount on Allianz insurance products.

**About us**

Allianz is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. We do this through delivering a great customer experience