Ict Support Officer

**Introduction**:
SwanCare is humbled to be the 2019 HRD Employer of Choice silver winner AND the 2019 national winner of the ACSA Award for Innovation in Service and Design Working at SwanCare means more than ‘just a job’, we enrich lives for a living and pride ourselves on providing quality care, accommodation, and services to our residents. There is a reason we are one of WA’s leading not-for-profit aged care providers since 1961

**Description**:
**ABOUT THE ROLE**:
Our HelpDesk team is growing If you are passionate about all things IT and want to provide your customers with a quality service, we would love to hear from you.
This opportunity is full time and will provide Level 1 and 2 support to our users. You will be exposed not only to staff but also board members, contractors and even our residents whilst surrounded by beautiful grounds and facilities. Working in our industry is meaningful and provides fulfilment.

**Key responsibilities include**:

- Applications Support - assisting with investigation and resolution of issues
- IT Infrastructure - routine operational procedures; contributes to maintenance and installation and monitors performance
- Network Support - contributes to operation configuration of network components and assists with investigation and resolution of network issues
- Security Operations - responds, investigate and document.
- Incident Management - identify, register and categorise.

WHY WORK FOR US?

As the largest single site retirement and aged care community in WA, we are proud of our excellent reputation among our residents, their families, and our staff. You'll see the difference you make every day in the smiles of our residents and our people, and in our collective success. With more than 1000 residents and 500 staff members, you are guaranteed to be working with a professional community of likeminded people. In return for the dedication of our people, we offer a truly rewarding career experience that recognises and encourages outstanding resident care, high achievement, and personal growth. Oh, and by the way, our people say we're the warmest, most welcoming workplace you'll ever find

As our staff are our most valuable resource when it comes to delivering the highest level of quality care to our residents, we offer a range of industry-leading benefits to acknowledge their contributions. Find out more about what’s on offer.

**WHAT WE WILL OFFER YOU**:

- Attractive salary packaging options (pay no tax on an extra $15,900 per year and increase your take home pay)
- Ongoing training and development opportunities
- A supportive and collaborative work culture where you feel like home
- Flexible hours to maintain worklife balance
- Automatic entry to our award winning ‘Feathers’ reward and recognition program
- A highly dynamic work environment that encourages employees to reach their full potential
- Discounts on HBF health insurance
- Free onsite parking
- Access to our Employee Assistance Program

**Skills and Experiences**:
**KEY ROLE REQUIREMENTS**:

- Working rights within Australia
- National Police Clearance less than 6 months old
- Current Influenza Statement
- Minimum three doses of Covid-19 vaccination
- Competent user of Microsoft suite of products, including Office 365
- Experience and knowledge of Exchange Server, Azure Active Directory, Microsoft 365 Administration
- Experience and knowledge of corporate grade networks - a thorough understanding of TCP/IP, subnetting, DNS, DHCP
- Demonstrated experience and capability to investigate, research and develop solutions to issues and problems.

WHAT HAPPENS AFTER I APPLY?

When applying, please submit your resume as well as a cover letter.