Customer Insights Support Officer

2 weeks ago

Brisbane, Australia Communities, Housing and Digital Economy Full time

**As the Customer Insights Support Officer you will**:

- Support the customer experience function by assisting with customer research and gathering of data from multiple sources
- Provide support in the establishment and ongoing use of systems required to gather and report customer feedback and data to assist informed decision making
- Help with the planning, facilitation and follow-up activities linked to customer, client and employee workshops (e.g. service design, customer interviews and observations)
- Assist with the preparation of data visualisations and reports to creatively present actionable insights, recommendations and support service improvement opportunities
- Make use of effective storytelling techniques to capture and influence varied audiences using a range of different mediums (e.g. video, storyboards, infographics etc)
- Contribute to a culture of continuous improvement by proactively identifying new opportunities and challenging existing processes
- Build and maintain relationships with team members by sharing information to assist with enquiries and promote a positive team work culture
- Look for opportunities to participate in learning and development initiatives, to improve own skills and knowledge in order to ensure the ongoing growth and development of Smart Service Queensland

Applications will remain current for 12 monthsThis work is licensed under a Creative Commons Attribution 3.0 Australia License.

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