Facilities/retail Manager

4 days ago

Little Bay, Australia St Michael's Golf Club Full time

**Facilities / Retail Manager - Full Time**

**St Michael’s Golf Club - Little Bay, NSW**

**Salary**: $85,000 - $95,000 per annum + superannuation
Position: Full-time, 38 hours per week
Location: Jennifer Street, Little Bay, NSW 2036

St Michael’s Golf Club is seeking a dedicated and experienced **Facilities / Retail Manager** to oversee the operations of our professional golf shop and maintain the overall functioning of our facilities. This role plays a critical part in delivering exceptional service standards across both the retail and facilities arms of the business.

**Key Responsibilities**:

- Manage the day-to-day operations of the Club’s professional golf shop, including both in-store and online retail channels.
- Supervise and train a team of up to 15 staff, ensuring smooth coordination of retail and facilities functions.
- Oversee stock management including ordering, receiving, inventory tracking, and visual merchandising.
- Select seasonal product ranges in consultation with suppliers and manage vendor relationships, including negotiating pricing and planning promotions.
- Develop and monitor budgets, conduct financial forecasting, and implement cost-effective practices across both retail and facility areas.
- Coordinate maintenance, cleanliness, and presentation of club facilities, including engagement of external contractors.
- Responsible for managing the online retail shop, including website updates, stock control, and processing customer orders and deliveries.
- Maintain compliance with workplace health and safety standards, including participation in first aid, fire safety, and emergency response training.
- Lead marketing and communication efforts via social media (e.g., Instagram) and weekly newsletters to promote retail offerings and drive customer engagement.
- Ensure a high level of customer service and satisfaction across all member and guest interactions, both in-store and online.

**Essential Criteria**:

- Minimum of 3 years’ relevant experience in a similar role, ideally within a retail, hospitality, or sports facility setting.
- Demonstrated ability to manage both retail and operational aspects of a business.
- Strong leadership and interpersonal skills, with experience managing and training staff.
- Competence in stock control, budgeting, and customer service management.
- Familiarity with digital marketing tools and online retail platforms.
- Sound knowledge of workplace safety and facility operations.

**Desirable**:

- Formal qualifications in Business, Retail Management, or a related discipline.
- Experience in the golf industry or with golf-specific merchandise is highly regarded.

**About Us**:
St Michael’s Golf Club is one of Sydney’s most respected golf venues, known for its exceptional member experience and high-quality operations. We are seeking a passionate individual who is eager to grow with the Club and contribute to our mission of excellence.

Applications close: 28 days from posting

This role is open to Australian citizens, permanent residents, and qualified overseas applicants

Pay: $85,000.00 - $95,000.00 per year

Work Authorisation:

- Australia (preferred)

Work Location: In person

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