Care Manager

1 day ago

Mango Hill, Australia Seasons Full time

**JOB DETAILS**:
**Job ID**:
**Closes**:
**Location**:
**28 Akuna Way, Mango Hill QLD 4509**:
**Work type**:
**Full Time**:
**Category**:
**Care**:
**Care Manager**:
**ROLE OVERVIEW**:
**About the Role**

Seasons is seeking an experienced Care Manager with strong leadership and communication skills to manage the care team at our Mango Hill community. Mango Hill is the newest and largest of Seasons communities, with 250 apartments and 125 Home Care Packages.

Reporting to the Community Manager, this role is responsible for compliance, rostering, and all human resource functions; ensuring residents’ services and care are effectively delivered through case management relevant to the industry standards, while meeting all of Seasons performance indicators and compliance requirements.

**Core Responsibilities**
- Manage and achieve agreed budget targets and key performance indicators.
- Successfully recruit and onboard care staff, ensuring a positive employee experience.
- Monitor training and education of staff to ensure development of skills and compliance.
- Oversee Care Coordinators who consult with residents to design, monitor, review, and coordinate care plans following comprehensive care assessments.
- Consult with Registered Nurse on care matters; engaging clinical nursing expertise to assess, plan, monitor and review complex clinical care elements as required.
- Rostering of staff and scheduling of resident care services to meet required care needs.
- Maintain documentation consistent with all legislation and quality standards.
- Ensure correct billings (HCP, DVA, Fee for Service, emergency buzzers, RN on Call, Day Respite Program etc).
- Manage, review, and investigate all care related incidents, putting appropriate actions in place and ensuring senior management are informed of reportable SIRS.
- Hold case conference with residents/representatives as required.
- Audit compliance and continuous improvement plans.
- Management of and participation in on-call care roster as required.

**Top Skills**
- Excellent leader who has experience managing large teams and has a passion for developing and training employees.
- Change management experience is desirable.
- Keen eye for compliance and continuous improvement.
- Empathy for and a desire to work with the aged and their families.
- Demonstrated background in residential and/or home and community care.
- Advanced communication, interpersonal, problem solving and organisational skills.
- A commitment to consumer-centred care and the well-being of the consumer.
- Strong computer skills with a positive approach towards learning and adopting new systems.
- Flexibility with hours when workload demands, across a 24/7, 365 day a year business.

**Requirements**:

- Tertiary qualification in aged care, health, nursing, community services and/or equivalent relevant experience.
- 5yrs+ experience HCP management and/or clinical role managing teams and budgets.
- Demonstrated knowledge of the DVA Community Nursing Program, Home Care Packages, Aged Care Quality Standards and Client Rights and Responsibilities.
- First Aid and CPR Certificate.
- Unrestricted Australian working rights.
- Current national criminal check.
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