Technical Support Officer

Salary: $80,125 - $93,275 p.a. plus 11.5% Super
- Flexible work arrangements including working from home and flexitime
- Permanent position

**About the role**
This is a** permanent, full time** position working **35 hours** per week at our **Nowra Administration Building**, Bridge Road, Nowra. This position works within our City Performance Directorate to support the users of Councils information systems and assists in optimising staff productivity through.

The advertised salary is based on the grade of the position, comprising of 4 steps within the range shown. The starting salary is at Step 1 within the grade. Progression through the salary steps shall be based upon the achievement of performance objectives relating to the position.

**Duties**
Reporting directly to the IT Service Delivery Coordinator, the focus of this position is to:

- Provide IT support to Council staff through face-to-face, telephone and remote management
- Contribute to the configuration, functionality and improvement of the Support Desk Tools
- Administer Council's corporate computer system to satisfy user requirements
- Assist in maintaining Council's LAN & WAN environments

*please see attached job description for a full list of duties and responsibilities performed in this role*

**Skills & Experience**
To be successful in the position, you will possess:

- Diploma level qualifications in an Information Systems related discipline and relevant industry experience
- Demonstrated experience deploying computers, creating packages and deploying software, change management and managing users and equipment in a large and complex networked environment
- Current Class C Drivers Licence
- Proof of Australian residency or citizenship, or authority to work in Australia (Visa)

*please see attached job description for a full list of skills and experience required to perform this role*

**About Shoalhaven City Council**
Shoalhaven City Council is a dynamic organisation serving a large and diverse community; limitless opportunity exists for an exciting and rewarding career. The Shoalhaven is located just 2 hours from Sydney and 2.5 hours from Canberra. The Shoalhaven is home to 104,000 people and comprises of 49 unique towns and villages. It is a place of great natural beauty and offers an enviable lifestyle and positive work-life balance.

**Benefits**
We are committed to creating a positive culture and strong team environment, and offer a range of benefits:

- Generous Leave Entitlements
- Long Service Leave After 5 Years
- 9 Day Fortnight for Outdoor Staff
- Flexitime for Indoor Staff
- Remote Working Arrangements
- Fitness Passport
- Novated Lease Arrangements
- Discounted Private Health Insurance
- Training and Development Programs

**How to Apply**

In addition, you will be required to demonstrate how you satisfy the requirements of the position by answering the below questions relevant to the essential criteria as outlined in the job advertisement.
- At Shoalhaven City Council our corporate core values are: Collaboration, Adaptability, Integrity and Respect. Please choose one value and advise how you have enacted this value in a professional setting.
- Please list the relevant qualifications and experience you hold.
- Briefly describe the relevant technology and software you have experience using

**Contact: Mitchell Scott - IT Service Delivery Coordinator** - 02 4429 3288**

**Applications Close: Thursday 13 February 2025**(at Midnight)

Shoalhaven City Council is a Child Safe Organisation that recognises and advocates for the rights of children and young people and are committed to providing a safe workplace.