Customer Service Officer

2 days ago

Jandakot, Australia Tony Aveling and Associates Full time

All Aveling employees, contractors and partners are passionate about professional development and training, and helping our participants and client organisations achieve their training goals. We are committed to exceeding customer expectations and continually improving our quality offering.

We are also passionate about creating a great place to work, where our employees feel valued, and strive to ensure an innovative and supportive atmosphere.

Our staff benefit from the following:

- Competitive salaries / rates
- 12% superannuation contribution
- 20% holiday bonus: an additional 20% of your wages when you take annual leave
- An extra day of annual leave for your birthday
- An extra day of leave for health and wellbeing each year
- Modern facilities, including an onsite café with discount staff pricing
- A dynamic and positive environment
- Opportunities for training to develop your career and professional skills
- Supportive management and leadership
- Work-life balance
- Close to Kwinana freeway and 15 minutes from the city for an easy commute
- Many amenities close by including a supermarket, chemist, medical centre and gym all within a couple minutes’ walk.

We are seeking a highly skilled, service-oriented individual who can work autonomously and loves talking to and assisting clients and stakeholders.

**About the role**

Reporting to the Administration Team Leader you will provide a range of professional support including but not limited to:

- Answering a busy multiple line phone system in an expedient and friendly manner
- General administrative tasks such as quote preparation, updating internal documents (policies / procedures), preparing mail outs, issuance of certificates etc
- Providing general administrative support to internal stakeholders

**About you**:
As the first point of contact, to be successful in this varied and pivotal role you will need:

- A mature, adaptable, and confident approach with a high standard of presentation and professionalism
- Excellent interpersonal, communication and customer service skills
- High attention to detail and aptitude to work well under pressure
- A proven ability to display initiative, multi-task, prioritise, and problem solve
- A capacity to work within a close-knit team environment
- Strong Microsoft Office skills

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