Case Manager

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

THE OPPORTUNITY

As part of our diverse team based in Sydney, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

This is an exciting opportunity for someone with extensive customer service experience, an allied Health background or case management experience to work with EML’s Specialised Insurance business, Hospitality Industry Insurance (HII). We provide industry specific workers compensation insurance to over 1600 accommodation hotels, pubs, and clubs. This unique portfolio provides a rewarding and challenging opportunity in the NSW Workers Compensation Scheme.

As a Case Manager, you will work with a portfolio of physical and psychological claims, liaising with multiple stakeholders to manage the end-to-end claims process. This may include determining the claim liability, managing treatment, processing payments, attending case conferences and implementing recovery and return to work outcomes. Your empathetic and supportive approach will help injured workers navigate the recovery journey with confidence.

If you are looking to transfer your clinical experience into a corporate role or expand your case management experience, then this role is for you

This will be a permanent, full time position based in the Sydney office, with flexibility to work from home for up to 3 days per week.

YOUR RESPONSIBILITIES
- You will be proactively managing mental health and physical claims, drawing on your exceptional customer service and decision-making skills to help make a positive impact on someone’s life every day
- Prepare and implement strategies regularly within timeframes to achieve the optimum outcome and minimisation of claim costs.
- Liaise with all internal and external stakeholders regularly to progress strategies and actions.
- Facilitate active participation of the injured worker and their employer in any return to work and recovery planning
- Proactively manage rehabilitation providers and approval of rehabilitation plans/wellness plans in accordance with guidelines.
- Undertake ongoing reviews in relation to entitlements and payments.

ABOUT YOU
- Extensive experience in customer service
- Experience in allied health, rehabilitation or disability support (such as case management) will be highly advantageous but not essential
- You will display a high level of empathy and resilience when supporting your injured workers through your customer centric approach
- You will be proactive, strategically focused and can think creatively when engaging with stakeholders such as workers, employers, providers and family
- You will have strong communication skills and can build rapport and confidence with your customers
- You will effectively listen and understand the needs of the customer and what is important to them to enable their recovery and return to work
- Passionate about our purpose of helping people get their lives back

WHAT WE OFFER

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including:

- A vibrant, collaborative innovative team culture
- Flexibility with opportunity to WFH when you are fully trained in your role.
- A corporate wellbeing program with discounted health insurance and gym membership
- Access to discounts at over 350 retailers through our Rewards Hub program
- Entitlement to an annual tenure and performance-based recognition reward
- Comprehensive learning and development support
- Companywide events to celebrate success.
- Quarterly Reward and Recognition Awards
- Up to 16 weeks paid parental leave, plus super