Back of House

2 weeks ago

Melbourne, Australia Shore Solutions Full time

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world

Are you ready to join an exciting and rapidly growing customer service project, working with awesome people within a fun and supportive work environment?

If so, Acquire BPO has an opportunity for you

We are looking for passionate and experienced Customer Service Representatives to assist us with providing an exceptional customer experience for a leading health insurance provider

About the role
- Respond to general health insurance enquires
- Handle calls regarding claim status, estimates and eligibility
- Record customer interactions clearly
- Assisting customers with payments
- Assisting with customer account related issues
- Maintain accurate customer account information
- Handling large volume of calls daily

Skills and Experience
- Excellent in customer service and great problem solving skills.
- Experience in a call centre environment
- Able to communicate with professionalism, across all support platforms.
- Demonstrate strong communication and computer skills
- Motivated to deliver and achieve Key Performance Indicator’s (KPI’s)
- Strong attention to detail
- Complaint-handling experience is an advantage
- Ability to build rapport quickly with different types of customers
- Excellent active listening skills

What We Offer
- Competitive salary
- Full Time Contract (38 hours per week Monday - Friday)
- Extensive Paid Training
- Ongoing Training and Development
- Inclusive and Supportive work environment - Everyone is welcomed
- Fun & Rewarding Team Incentives
- Wellbeing and Support Program (EAP)
- CBD Office Location

What We Value

We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:

- Collaboration: Brilliant jerks can be brilliant elsewhere.
- Impact: Do, get it done, create impact.
- Passion: Be positive, bring passion and energy.
- Transparency: A transparent team can help each with other.

Join the A-Team and experience the A-Life

Join the A-Team and experience the A-Life

  • Back of House

    4 days ago

    Melbourne, Australia Cliftons Full time

    At Cliftons, we’re more than just venues for corporate events and training. We’re the one-stop provider for all things collaboration. Whether face-to-face in our contemporary venues, virtually via our seamless event technologies or a hybrid of the two, we deliver remarkable corporate event experiences. We are a progressive, inclusive and equal...

  • Front and Back of House Casuals Cbd

    15 hours ago

    Melbourne, Australia Funlab Full time

    Welcome to Funlab - the world’s premier creator of competitive socialising experiences and the first B Corp-certified company in our industry. That means we’re serious about using fun for good—creating epic experiences while making a positive impact on our people, our communities, and the planet. With eight fun-inducing brands, 50+ venues across...

  • Front and Back of House Casuals Cbd

    15 hours ago

    Melbourne, Australia Funlab Full time

    Be yourself. Love, Funlab. Welcome to Funlab - the world’s premier creator of competitive socialising experiences and the first B Corp-certified company in our industry. That means we’re serious about using fun for good—creating epic experiences while making a positive impact on our people, our communities, and the planet. With eight fun-inducing...

  • Front of House

    3 days ago

    Melbourne, Australia Metropolitan Hotel Full time

    We’re building a brand-new team at the **Metropolitan Hotel in Melbourne** and are hiring **front of house staff** ahead of our grand opening on the 8th of Sept. This is your chance to be part of an exciting **pub and late-night venue** that will eventually include a **165-capacity nightclub**. Role Available: - **Front of House Staff** - clearing...

  • Store Manager

    1 week ago

    Melbourne, Victoria, Australia The House of Golf Full time

    Love golf? Love retail? Lead the charge at one of Australia's most iconic golf stores – right in the heart of MelbourneAbout UsThe House of Golf is a Melbourne-born golf retail experience – proudly connecting golfers with the latest in clubs, apparel, buggies, balls, and beyond. We're all about big ideas, innovative product ranges, and real golfing...

  • Front of House

    1 week ago

    Melbourne, Australia Metropolitan Hotel Full time

    We’re building a brand-new team at the **Metropolitan Hotel in Melbourne** and are hiring **front of house staff** ahead of our grand opening in just 2 weeks. This is your chance to be part of an exciting **pub and late-night venue** that will eventually include a **165-capacity nightclub**. Roles Available: - **Front of House Staff** - clearing tables,...

  • Assistant Account Executive

    1 week ago

    Melbourne, Victoria, Australia Insurance House Full time $60,000 - $90,000 per year

    At Network Insurance House (NIH), we take pride in being one of Australia's most trusted and successful broking brands. Guided by our core values, we are dedicated to achieving exceptional outcomes for both our clients and our people.You'll be joining a team known for its strong culture, supportive environment, and great reputation in the industry. We offer...

  • Talent Acquisition Advisor

    2 weeks ago

    Melbourne, Australia Insurance House Full time

    As one of Australia's leading insurance brokerages, we are constantly growing, evolving and progressing thanks to our well trained and highly motivated people who share our values of Care, Leadership, Imagination and Professionalism. Founded in 1983 in regional Victoria, Insurance House is a known and trusted brand in insurance. Dedicated to the delivery of...

  • Concession Manager

    4 days ago

    Melbourne, Australia House of CB Full time

    Location Melbourne **WHO WE ARE** - House of CB is a designer lifestyle Womenswear brand known for the cult of their affordable luxury goods. With everyone from Beyonce to Kim Kardashian having worn HoCB, we've adorned pretty much every A list celebrity in our designs.**JOB DESCRIPTION** - House of CB is currently seeking a talented and passionate...

  • in-house legal counsel

    4 days ago

    Melbourne, Victoria, Australia Ablethorpe Recruitment Full time $80,000 - $250,000 per year

    NEW ROLES - multiple amazing in-house roles in various sectors across all levels, Melbourne, NSW and Middle EastIn-house roles - Varying levels - Jan, Feb March StartsCommercial | Procurement | IT | Employment | Banking | CyberVaried work | Challenging work | Thriving businessesOur ClientsWe have Legal Counsel, Senior Legal Counsel and General Counsel roles...