Customer Care Team Member

2 days ago

Melbourne, Australia Brandbank Group Full time

Supportive team culture and environment
- Generous discounts across all Brandbank Brands
- Opportunity to work for a uniquely Australian Retail Group with a global vision

We are thrilled to announce an opening for a Customer Care Team Member to become a valuable member of our dynamic team at Brandbank Group (Seed Heritage, Unison, Commonry, allkinds, kikki.K & FINE-DAY). Our Customer Care team members are sales focused and achieve success through the creation of high-quality and trusting customer relationships to foster brand loyalty and repeat business.

**THE ROLE**:

- Identify and secure sales opportunities in a digital retail environment.
- To deliver above-and-beyond customer service experience that is consistent with the brand service standards.
- Build customer relationships through preparation, attention to detail, efficiency in the customer contact time and how you follow-up.
- Maintains a high customer satisfaction score through providing a best-in-class customer service experience.
- On-site role 5-days per week, based in our St Kilda Road offices.

**THE IDEAL CANDIDATE**:

- A natural people’s person; you can quickly build rapport and achieve department sales goals.
- Retail experience will be essential to your success in this role.
- An enthusiastic self-starter who is driven to succeed and meet sales targets.
- Excellent time management and problem-solving skills.
- Exceptional verbal and written communication skills.
- A positive and professional attitude and exceptional attention to detail.
- Customer-centric and striving to provide the best possible customer experience in any situation.
- Team player, we strongly believe we are better together.
- Must be available and flexible to work during the week/ afternoons or early evenings and weekends.

**ABOUT BRANDBANK GROUP**:
Brandbank was founded on bold creative thinking. We exist to ensure that the entire experience of a brand is brilliantly designed and beautifully connected, and the customer is at the heart of everything we do. Our growing business is built on a house of carefully curated brands, each chosen for a specific reason to deliver rich connections to our customers. Brandbank Group consists of Seed Heritage, Unison, allkinds, Commonry, kikki.K & FINE-DAY.

**WHY JOIN THE BRANDBANK GROUP TEAM?**
- **Generous discounts across all Brandbank Brands**:

- Opportunity to work for a uniquely Australian Retail Group with a global vision
- Supportive team culture and environment
- Employee Referral Program - be rewarded for referring great new people to our team
- Health and Wellness initiatives with access to Employee Assistance Program
- Brandbank Day - An additional day's leave to use however you like - whether it's for life admin, cultural celebrations, or simply recharging.
- You & Your Mate - Yes, we mean your dog Bring your furry friend to work and make your day that little bit brighter.
- Sample Sales - Exclusive access to product samples at great prices - a fun and exciting benefit for anyone who loves our brands.
- Pantry Perks - Free breakfast and snacks available on-site for a quick pick-me-up.
- End-of-Trip Facilities - Including bike stands, showers, towel service, and ironing boards for those commuting in active ways.

If you are highly motivated, thrive on a challenge and are passionate about growing your career and are looking for a new adventure, then we would love to hear from you Don't miss the chance to join us and be a part of something new and exciting **APPLY NOW**.

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