Head of People Experience

At FrankieOne, we believe verification and onboarding should be fast, frictionless, and flexible. We're a trusted global identity and fraud detection engine that is passionate about protecting our customers and minimising their exposure to risk with a trusted experience that scales. We get up in the morning to help companies change the way they serve their people by complying with regulations, detecting fraud and verifying their end users. Our culture is what makes Frankie a great place to work. When you join the FrankieOne team, you're joining an energetic and passionate group of people who love nothing more than solving problems and dreaming big in the process.

We are looking for a passionate and creative individual to join our team as our Head of People and Experience. Working in a fast moving team, you will be accountable for crafting and delivering an outstanding employee experience, from onboarding to offboarding.

You will be a people-focused leader who can build strong relationships with our leadership team as you design and implement people operations programs that promote a positive and productive culture. You're also a project manager with an eye for detail and a knack for problem-solving.

If you are looking for a role where you can truly make a difference and leave a lasting impact on the organization, this is your opportunity

**Your ticket to success**:

- **Own the function.** You complete the strategic planning and management of the People & Culture function. You define, monitor and deliver quarterly Objectives and Key Results to ensure we achieve our desired goals.
- **Focus on experience. **You build a best-in-class talent brand and employees experiences, implementing technology, scalable processes and building people capability to ensure their successful implementation. You are comfortable operating with ambiguity in a fast-paced environment
- **Be the change you want to see. **Responsible for the employer brand externally and our employee engagement internally, you are a role-model for the culture and our values. You're prepared to challenge, coach and provide feedback to leadership and the broader management team to ensure our values are role-modeled from the top.
- **Collaborate**:You work closely with the CEO and the rest of the executive team to create a supportive and inclusive environment where the team feels inspired and valued through initiatives such as access to learning and curriculum, benefits programs, company celebrations/events, and more. You will also manage all people related internal comms.
- **Be a people leader. **You will proactively manage your team. Achieving steady improvements in the ways of working. You will also coach and manage junior and senior talent as appropriate.
- **Be an advocate. **For Frankie, for the product, for our people, and for our values.

**In a previous life you have**:

- 5-8 years experience in a start-up or recruitment agency across people or talent.
- Led the development and implementation of the People and Experience strategy, policies, and procedures in a rapidly growing organisation.
- Experience building or working with an offshore hub and managing international teams.
- Built and maintained strong and trusted relationships with staff, stakeholders and the Leadership team.
- Developed and managed people processes across the employee lifecycle (e.g. onboarding, performance and learning)
- Established and maintained a positive work culture and environment, monitoring and reporting on the effectiveness of People and Experience initiatives
- Bonus points if you have a specific background in organisational psychology or have completed a relevant degree, such as a Bachelor of Business, Human Resource Management.

**Our benefits & ways of working**:

- **Pick your own tech. **We want you to be comfortable with your technology. That's why every employee is given an allowance to purchase the technology they want. Team PC or Team Mac, we won't judge
- **Ongoing Development Opportunities. **We pride ourselves on our culture of continuous development and learning.
- **Hybrid Working**:At a minimum we come together on Wednesdays and Fridays so we can maintain our vibrant office culture. Part of the Stone & Chalk startup ecosystem, our offices come with a LOT of perks and community events including weekly breakfast, fortnightly 'Chalk Chills' drinks and 'Sweet Spot'.
- **Enhanced Parental Leave. **We offer up to 12 weeks paid parental leave for primary carers and 4 weeks for secondary (with the option to swap in if needed).
- **Team Building & Social Events. **Trivia or board game fan? We have you covered. We run regular team building and social events to maximise collaboration across teams.
- **MERCH**:On starting, you will receive a coveted Frankie hoody and t-shirt.