Customer Service Representative

7 days ago

Melbourne, Australia Pact Packaging Full time

Company Description

Our Pact Packaging division is pioneering a whole of product life cycle approach to sustainable packaging. Partnering with global brands to local dairy producers, we integrate supply chain efficiencies and sustainable practices into everything we design and manufacture.

**Job Description**:
**About this opportunity**

As a Customer Service representative, based at our Synergy manufacturing site located in Tullamarine, you will perform a pivotal role as the conduit between our customers and all areas of the Synergy packaging business. You will provide day
- to -day customer service to our internal, external and online customers and will enjoy meeting our customers expectations including sales and operations.

**Your key responsibilities will be to**:

- Order Management of all open orders proactively communicating any delays or updates to all internal or external customers.
- Be a point of contact for all order or product issues and works with all business units to resolve promptly.
- Manage Web Orders, managing orders in SAP including releasing, customer communication and alerting any web related matters to Synergy Team

**Your skills and experience**

To be successful in this role, you’ll have:

- A keen eye for detail
- Excellent customer service skills and attitude
- SAP and Excel experience would be beneficial (but training will be provided)
- An ability to multitask and solid time management capability
- Good interpersonal, communication & presentation skills

Additional Information
**About us**

Our vision is to lead the circular economy through packaging, reuse and recycling solutions. It’s a future-driven group commitment, designed to create lasting value.

We’re the largest plastics recycler in Australia and New Zealand and one of the region’s biggest user of recycled materials. We have 6,000+ team members, operate 110 manufacturing facilities across 15 countries, and our customers include some of the world’s largest brands that consumers know and trust.

As a global leader in circular and sustainable packaging solutions, we’ve committed to lead the circular economy through a $500 million investment plan.

For us, it’s about finding new and better ways of doing things. Ways to grow business, to give back to the environment and to enrich people’s lives every day.

Our promise is to create a better and more prosperous world all round.

That’s our future Pact. Let’s lead the way together.

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