Front Office Supervisor

**Additional Information**
**Job Number**25139687
**Job Category**Finance & Accounting
**Location**Pier One Sydney Harbour Autograph Collection, 11 Hickson Road, Sydney, New South Wales, Australia, 2000
**Schedule**Full Time
**Located Remotely?**N
**Position Type** Non-Management

At Pier One Sydney Harbour, the night shift is more than just quiet hours. It’s a time for precision, care, and exceptional service. We’re looking for a **Front Office Supervisor - Nights** who’s calm under pressure, detail-oriented, and passionate about creating seamless overnight experiences for our guests. If you thrive in a leadership role and enjoy being the go-to person when the lights are low, this is your moment.

**About the Role**
As **Front Office Supervisor - Nights**, you’ll support the Night Manager in overseeing the hotel’s overnight operations. You’ll ensure guest arrivals and departures are handled smoothly, accounts are balanced, and service standards are upheld. From managing security protocols to assisting with audit tasks, you’ll be a key player in maintaining the integrity and excellence of our front office team.

**Key Responsibilities**
- Assist the Night Manager in balancing daily transactions across all outlets
- Provide efficient, professional service for guest check-ins and check-outs
- Maintain accurate guest accounts and ensure all postings are correct
- Uphold strict security procedures to protect guest confidentiality and safety
- Respond to guest inquiries and resolve issues promptly and professionally
- Monitor and report safety hazards or system issues
- Ensure wake-up calls, mail, messages, and parcels are processed accurately
- Liaise with Housekeeping regarding room status and lost property
- Complete audit tasks and ensure accurate cashiering balances
- Maintain and secure express checkout envelopes and safety deposit boxes
- Support valet parking and assist guests with luggage if required
- Lead by example in delivering Total Customer Satisfaction
- Ensure smooth handovers and clear communication between shifts
- Participate in training sessions and departmental briefings
- Promote hotel services and actively upsell special offers
- Maintain grooming, conduct, and performance standards
- Maintain confidentiality of guest and staff information
- Induct and support new team members, ensuring brand standards are upheld
- Use guest feedback to improve service delivery and team performance

**About You**
- Previous experience in front office or night audit roles
- Strong leadership, communication, and problem-solving skills
- Calm, confident, and professional under pressure
- Detail-oriented with a passion for guest service
- Familiarity with hotel systems and audit procedures
- NSW RSA certification and full working rights in Australia
- Flexible availability including overnight shifts, weekends, and holidays

**Why You’ll Love It Here**
- Be part of a team that values trust, respect, and excellence
- Enjoy complimentary meals, coffee, and uniform care
- Access exclusive hotel and travel discounts for you, family and friends
- Grow your career with world-class training and development programs
- Thrive in a supportive, inclusive workplace culture
- Participate in our Employee Assistance Program and referral incentives

**Ready to lead the night with confidence and care?**
- We are an Equal Opportunity employer and recognize that true diversity includes gender, age, race, disability status, sexual orientation, religion, neurodiversity, education levels, and many more aspects of your identity_

The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today’s traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative - in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.