Event and Incident Coordinator

**Description**

- Work that matters—protecting lives, borders, and critical systems.

- Join 2,000+ experts solving Australia’s toughest tech challenges.

- We’re a ‘Family Friendly’ certified workplace - we understand the diverse roles our team members need to play within their own unique family setting and actively support them.

**Do Work That Matters**

Leidos Australia delivers IT and airborne solutions that protect and advance the Australian way of life. Our 2000 local experts, backed by our global experience and network of partners, are working to solve the world’s toughest challenges in government, intelligence, defence, aviation, border protection and health markets.

**Your New Role and Responsibilities**

CP is a key ICT program within the Department of Defence, delivering centralised processing services. The Event & Incident team ensures IT event and incident processes restore normal service operations quickly and effectively.
- Conduct event monitoring in line with treatment plans and take actions to reduce High Priority Incidents.

- Work collaboratively to ensure monitoring is effective and accurate handover of managed cases at shift change.

- Maintain high-quality, accurate records of all incident cases and monitor, manage and report on multi-service provider job queues.

- Participate in assessments of incident process maturity and effectiveness, and continuously improve SOPs for event and incident activities.

- Provide after-hours support for incident management activities as required.

**What You’ll Bring to Make An Impact**
- Experience working in an IT service desk environment with a strong customer service focus.

- Ability to work both autonomously and collaboratively, resolve conflict, and prioritise effectively.

- Proven capability to deliver quality client service under direction and maintain productive relationships and networks.

- ITIL V3 Foundation certification (or higher) highly regarded; willingness to work on a rotating 24/7 roster.

- Strong interpersonal skills with empathy and professionalism in all interactions.
- This role does require the successful applicant to be an Australian Citizen and hold a minimum NV-1 clearance with eligibility to uplift to NV-2._

**Diverse Team Members, Shared Values and a Common Purpose**
- Providing our customers with smarter solutions takes an incredible team with diversity of thought, experience and perspectives driving innovation. Inclusion is at the heart of our culture and is one of our core values. It's about creating a workplace where everyone can do important work, feels welcome, valued, and respected, and has equal access to opportunities to thrive. Paul Chase - Chief Executive, Leidos Australia._

Our five Advocacy Groups (Women and Allies Network, Young Professionals, Defence & Emergency Services, Action for Accessibility and Abilities and Pride+) provide an opportunity for team members to connect and collaborate on shared interests, and work to support and celebrate our diverse community.

**Next Steps**

- Recruitment process - Interviews and background checks.

- Applicants may also need to meet International Traffic in Arms Regulations (ITAR) requirements. In certain circumstances this can place limitations on persons who hold dual nationality, permanent residency or are former nationals of certain countries as per ITAR 126.1.

We’re not looking for perfectly polished resumes or perfect fits. We’re looking for people who break limits, ask hard questions, and don’t wait to be told what’s next. At Leidos, we’re not following the roadmap — we’re redrawing it.

**Original Posting**:
**Pay Range**:
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

**About Leidos**

**Pay and Benefits**

**Securing Your Data**

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**Commitment to Non-Descrimination**

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.