Administrative Support Officer

Provide high-level administrative and cultural support for the Wollotuka Institute
- Full time continuing opportunity based at our Callaghan Campus
- 17% super, generous annual, personal, and life leave, wellbeing programs, health and fitness discounts

**_
This is an identified position and applicants must be an Aboriginal and/or Torres Strait Islander person. Being an Aboriginal and/or Torres Strait Islander person is a genuine occupational qualification as authorised under Section 14(D) of the NSW Anti-Discrimination Act, 1977 NSW._**

**Be challenged and imagine with us**:
The Wollotuka Institute is a vibrant and welcoming space that supports Aboriginal and Torres Strait Islander students throughout their university journey. Committed to fostering innovation, collaboration, and cultural connection, Wollotuka is a home away from home - where students feel supported, empowered, and ready to make an impact in their communities and beyond.

As Administrative Support Officer, you will play a key role in maintaining the smooth operations of Wollotuka, providing essential administrative and pastoral support to students, staff, and visitors. As the first point of contact, you will help create a warm and inclusive environment while ensuring the efficient daily functioning of the Institute.

In this role you will:

- Oversee reception, manage phone inquiries, and warmly welcome students, staff, community stakeholders and visitors.
- Provide pastoral care and support to Aboriginal and Torres Strait Islander students, ensuring they feel supported throughout their studies.
- Assist with committee servicing, event coordination, and general operations of the Institute.
- Stay informed about key events and activities to provide timely and effective administrative support.
- Help maintain accurate records and contribute to improving office processes to enhance efficiency and coordination across teams.
- This continuing position is full time and will be located at our Callaghan Campus on Awabakal Country._

**How will you inspire us?**:
You will have:

- Strong communication and interpersonal skills, with the ability to engage confidently with students, Elders, community members, and stakeholders.
- A proactive approach, taking initiative and managing tasks independently to support the Institute’s daily operations.
- A commitment to exceptional customer service and a passion for creating a welcoming, culturally safe space for students and visitors.

**What we offer**:
The remuneration for this position is from $80,972 to $93,929 plus 17% superannuation and is commensurate with skills and experience.

In addition to working for a university that is breaking boundaries, discovering new ways of thinking and cementing a place as a global leader, we offer a range of benefits to our employees to ensure you balance your commitments, stay healthy and work effectively.

These include:

- 17% super and salary packaging.
- Additional University Holiday days, generous personal, life, and parental leave, annual leave loading, and additional purchased leave scheme.
- Discounts on private health insurance, gym memberships, software, travel and more.
- A range of support and wellbeing programs.

For more information on benefits and conditions, please follow this link.

**About our University**:
The University of Newcastle stands as a global leader distinguished by a commitment to equity and excellence. Our vision is to be a world-leading University for our regions and creating a better future for our regions and the globe. Underpinned by this vision are our values of excellence, equity, engagement and sustainability.

**Your next steps**:

- Important information before you apply:_
- Due to the nature of this role, the University requires confirmation of Aboriginality.
- Your resume.
- Aboriginality is a genuine occupational qualification and is authorised under Section 14 of the NSW Anti-Discrimination Act 1977. Evidence and supply of a Confirmation of Aboriginality document is a requirement of this role.
- Completion of a degree without subsequent relevant work experience; or completion of an associate diploma and at least 2 years subsequent relevant work experience; or an equivalent combination of professional administrative experience and/or education/training.
- Demonstrated experience in working with Aboriginal and Torres Strait Islander peoples, and a knowledge and understanding of the contributions, successes and challenges relating to Aboriginal and Torres Strait Islander peoples.
- Highly developed interpersonal and communication skills including the ability to participate in a team environment demonstrating clear communication and mutual respect.
- Demonstrated high level of customer service and administrative skills including the ability to prioritise multiple tasks, meet deadlines and maintain attention to detail.
- Highly developed computer skills including use of the Microsoft Office suite and experience in using corporat