Customer Care Advisor

3 days ago

Melbourne, Australia Valiant Transport Full time

**About the Role**:As a Customer Care Advisor, you will play a crucial role in ensuring our customers receive outstanding support and assistance. You'll be the primary point of contact for customer inquiries, addressing their needs, resolving issues, and providing an overall positive experience. If you are a people-oriented individual with excellent communication skills and a commitment to customer satisfaction, we want to hear from you

**Responsibilities**:

- Provide accurate and timely information to customers regarding products, services, and order status.
- Resolve customer issues and concerns efficiently and effectively.
- Maintain a thorough understanding of company products and services to better assist customers.
- Collaborate with other departments to ensure seamless customer experiences.
- Document customer interactions and feedback to contribute to continuous improvement.

**Qualifications**:

- Previous experience in customer service or a related field preferred.
- Excellent communication skills, both written and verbal.
- Strong problem-solving abilities and attention to detail.
- Ability to empathize with customers and tailor responses to meet their needs.
- Familiarity with [industry-specific software/tools] is a plus.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- A positive attitude and a passion for delivering exceptional customer service.

**Benefits**:

- Competitive salary.
- Health, dental, and vision insurance.
- 401(k) retirement plan.
- Opportunities for professional development and growth.
- A positive and collaborative work environment.

**Job Types**: Full-time, Part-time, Permanent

**Salary**: $24.06 - $32.15 per hour

**Benefits**:

- Childcare assistance
- Dental insurance
- Employee discount
- Extended annual leave
- Maternity leave
- Salary packaging
- Work from home

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Bonus
- Monthly bonus
- Overtime pay
- Performance bonus
- Quarterly bonus
- Tips

Work Authorisation:

- Australia (preferred)

Work Location: On the road

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